Apprentice Customer Accounts Assistant
Employer: Onward Homes
Location: This role is home based, however with a requirement to be office based a minimum of 1 day per week including our S4B Office, Brunswick, Manchester as well as for any other purpose required of the role.
Temporary: . The successful candidate will be enrolled onto a Level 3 Housing Apprenticeship which is an 18-month course.
Working hours: Full time, 35 hours per week
Salary: £22,932 (£12.60 Per Hour Real Living Wage)
-
What you can expect from us
We offer a competitive salary of £22,932 per annum (£12.60 Per Hour Real Living Wage)
32 days annual leave plus bank holidays.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.
About the Role
We are looking for an Apprentice Customer Accounts Assistant to join our busy Customer Accounts & Money Advice team, to maximise income for Onward and for our customers through a variety of methods, delivering excellent levels of service to colleagues and customers, and providing administrative support across a number of key tasks.
This role is home based, however with a requirement to be office based a minimum of 1 day per week including our S4B Office, Brunswick, Manchester as well as for any other purpose required of the role.
Assessment for this role includes online assessment, assessment centre and remote interview. The successful candidate will be enrolled onto a Level 3 Housing Apprenticeship which is an 18-month course.
Entry Requirements
Qualifications: You must have a grade 4 or above in GCSE Mathematics and English
Residency: You must be a UK citizen or have the right to work in the UK. You also need to have been living in the UK or EEA for the past three years.
Right to Work: You need to have the legal right to work in the UK, which can be demonstrated through citizenship or relevant immigration documentation.
Skills & Experience
Essential:
Experience delivering good customer service.
Good communication, organisation and record keeping skills.
Ability to work on own initiative within defined guidelines.
IT skills – Microsoft office to Intermediate level.
Commitment to being accountable for own knowledge, skills and personal development – including developing an understanding of the social, economic and political context in the neighbourhoods in which we operate.
Customer service skills- Ability to deal confidently with making inbound and outbound contact with customers via the telephone and any other methods required.
Desirable:
Knowledge of Social Housing.
Some knowledge of the welfare benefits system.
Some experience and understanding of income and arrears management processes.
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
