Applications Manager
Employer: Outcomes First Group
Location: Home based | Hybrid (occasional travel required)
Working hours: 37.5 hours per week
Salary: £42,000 per annum
Closing date: Wednesday, 29th July 2026
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Outcomes First Group is the UK’s largest independent provider of specialist education and care. We deliver personalised, research-led support that helps every child thrive.
As a growing organisation, we continue to invest in our people and services to deliver high-quality outcomes across our sites.
About the Role
This role sits within the Group Applications team and plays a key role in shaping and supporting the organisation’s applications strategy.
You will oversee the implementation, configuration and ongoing management of SaaS applications across the business, ensuring systems are fit for purpose, well-integrated and aligned to both group standards and local requirements.
You’ll work closely with internal stakeholders and external suppliers to ensure applications are optimised, users are supported, and systems continue to evolve in line with business needs.
Key Responsibilities
Applications Management & Strategy
Support the ongoing development and optimisation of the Group applications landscape
Assess existing systems to ensure they remain aligned to business needs
Support the selection and implementation of new applications where required
Contribute to the wider applications strategy, focusing on continuous improvement
Systems, Integration & Data
Ensure SaaS applications are effectively integrated with internal systems and data platforms
Work with stakeholders to support data quality, consistency and accessibility
Ensure systems operate in line with regulatory, legal and security requirements
Produce multi-case models (base, downside, upside) to assess cash flow, liquidity and financial resilience
User Support & Stakeholder Engagement
Provide support to end users, promoting best practice and effective use of systems
Act as a key interface between the business and third-party suppliers
Translate technical information into clear, user-friendly guidance
Delivery, Maintenance & Improvement
Support the delivery of product roadmaps, including enhancements and new features
Maintain documentation, processes and standards across applications
Coordinate system upgrades, maintenance and issue resolution
Identify opportunities to improve performance, efficiency and user experience
Experience, Skills & Qualifications
Essential
Experience in an Applications Manager or similar role within a SaaS or systems environment
Experience managing the full application lifecycle (requirements through to implementation and support)
Strong stakeholder management skills, with the ability to work across technical and non-technical teams
Experience supporting system configuration, troubleshooting and end-user issues
Strong organisational, communication and problem-solving skills
Customer-focused mindset with a commitment to service quality
Desirable
Familiarity with Agile or project management methodologies
Experience with education systems (e.g. MIS, safeguarding or assessment platforms)
Experience with CRM systems
Understanding of system integration, data flows or data platforms
Why Join Us?
You’ll be joining a growing organisation where technology plays a key role in delivering positive outcomes for children and young people.
As part of our central team, you’ll have the opportunity to shape how systems are used across the Group, working closely with stakeholders to drive efficiency, innovation and continuous improvement.
Benefits
Life Assurance
Pension scheme with flexible contribution options
“Your Wellbeing Matters” – mental and physical health support
Family Growth Support, including enhanced maternity and paternity leave
Flexible benefits via Vista (Cycle to Work, Electric Car Scheme, discounts, critical illness cover, and more)
We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS check.
We are an Equal Opportunities Employer.
We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.
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