Administration Assistant
Employer: Family Action
Location: Homebased
Temporary: 1 year contract
Working hours: Part time, 21 hours per week (part time, over 3 full days)
Salary: £23,493 FTE per annum (£13,333.86 pro rata per annum), plus £480 home-working allowance FTE per annum
Closing date: 28 Jul 2025
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About the role
ID: 1507 Administration Assistant
Service: Relate at Family Action, Training Department
Salary: £23,493 FTE per annum (£13,333.86 pro rata per annum), plus £480 home-working allowance FTE per annum
Location: Homebased
Hours: 21 hours per week (part time, over 3 full days)
Contract: 1 year contract
Relate at Family Action & the Role’s Impact:
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.
Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
The Relate Training Department is committed to delivering high-quality, accredited counselling courses that support the professional development of individuals pursuing or advancing a career in the counselling field. We specialise in designing and delivering training that meets national standards and accreditation requirements, ensuring learners gain both the theoretical knowledge and practical skills needed for competent and ethical practice.
Our team works closely with awarding bodies, experienced tutors, and placement providers to offer a comprehensive learning journey. We are passionate about creating a supportive and engaging learning environment that fosters personal growth, professional confidence, and long-term career progression within the counselling profession.
Main Responsibilities:
• Course Coordination
Support the scheduling, organisation, and delivery of counselling courses, including liaising with tutors, students and centre placements. .
• Learner Communication
Serve as the first point of contact for learners—responding to enquiries, providing course information, and issuing joining instructions.
• Maintaining Records and Databases
Accurately track learner registrations, Assignment submissions, attendance, assessments, placements, and qualifications in line with Training procedures and accreditation requirements.
• Resource Preparation
Organise and distribute course materials, welcome packs, handbooks, and certificates for learners and tutors.
• Tutor Support
Provide administrative assistance to tutors, including managing registers, collecting feedback, and arranging classroom or online facilities.
• System and Platform Management
Use learning management systems (LMS), spreadsheets, and scheduling tools to manage course logistics and learner progress.
• Assessment Administration
Help coordinate assignment submissions, monitor deadlines, and prepare assessment paperwork in line with exam board or tutor requirements.
• Monitoring Feedback and Evaluation
Collate feedback from learners and tutors to support continuous improvement of courses and the overall learning experience.
Main Requirements (for details check the job description and person specification):
• Liaise with students, tutors and placements.
• Handle student inquiries, confirmations, and logistics professionally.
• Manage communications related to training courses.
• Coordinate training sessions, book venues or virtual meeting platforms.
• Maintain accurate training records, attendance logs, and certification documents.
• Prepare training materials, handouts, agendas, and feedback forms.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: 28th July 2025
Interviews are scheduled to take place from 28th July 2025 virtually.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: training@relate.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
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