Courses Coordinator
Employer: Back Up
Location: Home or office based, but with occasional travel around the UK as required. Occasional visits to the Back Up office in Wandsworth, London and surrounding area.
Salary: From £25,000 to £29,000 (pro rata) per annum dependent on experience.
Closing date: 15th March 2026
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Purpose of the role:
Back Up courses are a vital part of what we do and have been transforming lives for almost 30 years.
You will play a critical role in making this fantastic service work as well as supporting the wider team.
You will be the main support and liaison for participants, buddies and care team volunteers, ensuring that everyone feels supported and knows what to expect. You will ensure courses run smoothly and effectively through an effective, efficient administration service.
VALUES
Our values are central to our approach:
We embrace challenge:
Challenge is central to our learning and growth; it helps us gain knowledge and skills. By finding ways to overcome challenge and move forward we gain a sense of achievement, supporting us to realise our full potential.
We have fun:
We believe that having fun allows us to connect with others, whilst opening opportunities to develop, achieve and get the most out of life, showing that there is a positive future after spinal cord injury.
We build inclusive communities:
We achieve more for people affected by spinal cord injury when we work together. We are collaborative and inclusive in our approach. We embrace diversity, working with and supporting individuals, groups, and the wider spinal cord injury community, bringing people together.
We are ambitious for each other:
We are driven by the needs of people with a spinal cord injury and their families. We are passionate, striving to be the best. We set high standards, and we work hard to reach them. We are proactive, push boundaries, try new approaches and we learn quickly. We recognise that failure doesn’t have to equal loss, rather an opportunity for growth. We listen to what people affected by spinal cord injury want and we seek innovative responses based on their feedback.
RESPONSIBILITIES:
Preparation for courses
Coordinating recruitment of spinal cord injured participants and volunteers and marketing for courses
Acknowledging applications, allocating places, sending out course information and ensuring we receive all paperwork from participants and volunteers
Handling queries from and checking in with participants, buddies and care team volunteers to chase paperwork, help them to feel at ease and safe with the journey to and from courses Handling general queries regarding courses
Organising all relevant information for the outreach & support coordinators to make pre-course calls to spinal cord injured participants
Compiling summaries of relevant information for group leaders / wheelchair skills trainers / care team members and activity providers
Carrying out pre-course calls with buddies and care team volunteers, picking up final pre-course calls with participants not completed by Regional Co-ordinators
Compiling course donation information for course participants ad volunteers for the fundraising team to follow up on.
Follow up with participants 6 months after courses to understand ongoing impact and assess any further support needs
To support the wider team in planning, booking and organising logistics of courses Follow-up from courses
Sending out welcome back letters and online surveys to each group member along with small thank you gifts/cards to volunteers.
Organising all relevant information for the outreach & support coordinators to make post-course calls to spinal cord injured participants
Carrying out post-course calls with buddies and care team volunteers
Collating all feedback and organising follow-up actions where necessary
Volunteering enquiries & support
Recruitment and training/induction of buddies, care team volunteers and other volunteers who support service delivery
First port of contact for general volunteering enquiries, ensuring a prompt and helpful follow-up to potential volunteers. Coordinating and managing administration volunteers in the team.
General administration and development
Input into planning and improving systems for courses
Working alongside the fundraising teams to identify opportunities to generate income through sponsorship or donations
Ability to support, motivate and inspire people to get involved
Excellent administration skills with experience of setting up or improving administrative systems
Excellent communication skills in person, in writing and on the telephone
Respect for others, for confidentiality and able to treat people equally
Highly organised: able to manage multiple tasks, conflicting priorities, and work under pressure to deadlines and targets
Able to work on own initiative and as part of a team
Excellent IT skills; confident with Microsoft Office
Flexible: willing to work occasional weekends / evenings and travel, with occasional overnight stays
Desirable:
Lived experience of spinal cord injury
Some administrative experience
Experience of working with volunteers
Knowledge of databases
Experience of Back Up courses or similar elsewhere
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