Employer: Viewber
Location: Fully remote role - some flexibility may be required to attend meetings, events and conferences outside of your core working hours.
Working hours: The core hours of the role are Monday to Friday, 9am to 6pm. Due to the nature of the role, some flexibility may be required to attend meetings, events and conferences outside of your core working hours.
Salary: Base Salary is £36,500. The role will also benefit from non-contractual discretionary bonus of up to £6,000 per annum and non-contractual commission of up to £4,000 per annum.
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Job description
As Key Partnerships Manager, you will be responsible for managing, retaining and growing a portfolio of important client relationships, while supporting the effective performance and development of the wider Partnerships team.
This is a commercially focused, hands-on role combining account management, client relationship development, revenue growth, service delivery and cross-discipline teamwork. You will act as a trusted advisor to clients, developing a strong understanding of their businesses and identifying opportunities for Viewber to deliver additional value through its existing and future services.
The role requires someone who is equally comfortable developing relationships with senior client stakeholders, analysing account performance and identifying commercial opportunities as they are supporting day-to-day client requirements and resolving operational issues.
We would be very interested to hear from applicants who are exceptional at:
• Developing, nurturing and strengthening long-term client relationships.
• Creating new opportunities and delivering sustainable growth from existing client accounts.
• Using data and insight to make commercially relevant recommendations.
• Delivering excellent service while balancing client expectations with operational and commercial requirements.
• Leading, coaching and supporting colleagues to achieve high standards.
• Being solution-focused, accountable and results-driven.
You can find up-to-date information about our services on our website. In short, we are a PropTech company that enables property professionals, including auctioneers, estate agents, online agents, property managers, social housing providers and landlords, to outsource property viewings, inspections and more.Job requirements
To thrive in this role, you will need to be commercially minded, highly organised and adaptable, with a proactive approach to client management, revenue growth and team leadership.
Because this is a fully remote role, a minimum of three years experience working from home is essential, along with a professional and distraction-free home office set-up. This must be a dedicated room or space that can be closed off from other household members and interruptions.
Essential skills and attributes:
• Ideally, you will have 3+ years of account management experience, preferably within the property, outsourcing, technology or another service-led sector.
• Experience of managing commercially important or complex client relationships.
• Ideally, you will have 3+ years experience of solution selling, as transactional selling does not form part of our sales process.
• Demonstrable experience of retaining clients and generating additional revenue through upselling and cross-selling.
• Strong analytical skills and confidence using data to identify account trends, risks and opportunities.
• Excellent communication, presentation and stakeholder-management skills.
• Patience and perseverance when managing long-term outsourcing and account-development pipelines.
• The ability to work with fluidity, manage competing priorities and remain effective in a fast-moving environment.
• Experience of HubSpot or a similar CRM platform.Job responsibilities
Once the New Business Team has onboarded a new B2B Client, you will take ownership of the assigned client relationships, focusing on retention, revenue growth, service development and client advocacy.
Account Management and Client Relationships
• Take ownership of an assigned portfolio of key property industry clients with a specific focus on Online Estate Agents and Fast Buy & Sell Companies
• Build trusted relationships with client stakeholders through regular meetings, account reviews and proactive communication.
• Develop a detailed understanding of each client business, objectives, challenges and use of Viewber services.
• Act as a trusted advisor, providing insight and recommendations that help clients maximise value from the partnership.
• Manage bespoke client requirements and provide appropriate support with live booking queries where required.
• Identify, manage and escalate client issues or complaints in line with internal procedures, ensuring concerns are followed through appropriately.
Commercial Growth and Retention
• Retain and grow client relationships by identifying opportunities to increase engagement and usage of Viewber services.
• Identify and progress upsell and cross-sell opportunities based on client requirements, account performance and data analysis.
• Work collaboratively with clients to develop commercially viable solutions that meet their evolving requirements.
• Identify opportunities for case studies, testimonials and other client advocacy.
• Contribute towards agreed individual and team revenue, retention and growth objectives.
Data, Insight and Account Development
• Review client usage, performance and account data to identify trends, risks and commercial opportunities.
• Use data and insight to support client recommendations, account reviews and internal decision-making.
• Maintain accurate and up-to-date client, activity and opportunity records in HubSpot and Viewber internal systems.
• Provide account and performance information to support end-of-month metrics, management reporting and Board requests.
Service Delivery and Operational Support
• Maintain a thorough understanding of Client Terms and Conditions, Viewber services and the client sectors we support.
• Work closely with Service Operations to ensure important Client issues are understood and resolved effectively.
• Ensure client documentation and commercially sensitive information is stored securely within approved Viewber systems, including OneDrive, and not on external personal systems.
• Identify recurring service, operational or technical issues and report them through the appropriate internal channels.
Market, Product and Partnership Development
• Provide client and market feedback to the Product Team, including emerging requirements, competitor activity and opportunities for enhanced or new services.
• Collaborate with Product, Marketing, Service Operations, Accounts and Business Development to improve client experience and support partnership growth.
• Represent Viewber professionally during client meetings, presentations, webinars, industry events and demonstrations of the booking platform.
• Contribute ideas and recommendations to strengthen Viewber approach to client management and partnership development.
Personal Development
• Foster open communication and effective collaboration within Partnerships and across the wider business.
• Lead by example, demonstrating Viewber Company Values and expected standards of professionalism.
Additional Information
While the role is home-based, you must be comfortable conducting in-person and virtual meetings, preparing presentations, hosting or attending webinars, attending industry events and demonstrating our booking platform.
You will receive support from the Service Operations Team and Member Operations Team and will participate in regular meetings to discuss client issues, commercial opportunities and service improvements.
These responsibilities may be subject to change at any time.Salary and Working Hours
36,500 – 46,500 GBP Annual
Base Salary is £36,500. The role will also benefit from non-contractual discretionary bonus of up to £6,000 per annum and non-contractual commission of up to £4,000 per annum.
The core hours of the role are Monday to Friday, 9am to 6pm. Due to the nature of the role, some flexibility may be required to attend meetings, events and conferences outside of your core working hours.
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About Viewber
Viewber is a service that provides property-related support to clients, such as estate agents, landlords, and property managers. It connects clients with a network of vetted and trained freelance individuals, known as ‘Viewber Members’ who can assist with tasks like hosting property viewings, conducting property checks, taking photographs, and creating reports. The service operates nationwide, seven days a week, and aims to make property management more efficient and flexible.
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