Employer: Moneybox
Location: Remote or Hybrid working (2 days from our London office)
Working hours: Five days per week which will include weekend days in a rotational system. Shifts are a rotation of Core: 9am – 5:30pm, Late: 10am-6:30pm (off-peak), 11:30am – 8pm (peak). Additional overtime hours are also available. Please note that during your training period hours will be 9am – 5:30pm.
Salary:
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About Moneybox
At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
Job brief
We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
Please note we are hiring for both permanent and FTC positions.
What you’ll do
Interacting with current and potential customers through Intercom and phone to address any queries they have.
Interacting with the Operations and Compliance team to ensure a great customer experience.
Interacting with the Product team to continually improve the customer experience.
Look for ways to go ‘above and beyond’ to make customers happy.
Raising awareness of our mortgage advice service to help customers on their home-buying journey.
Who you are
A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.
Naturally personable, great communicator who has a passion for their work and the people they work with.
Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.
Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
Knows how to have fun whilst maintaining a professional outlook.
Working days/hours
Five days per week which will include weekend days in a rotational system.
Shifts are a rotation of Core: 9am – 5:30pm, Late: 10am-6:30pm (off-peak), 11:30am – 8pm (peak).
Additional overtime hours are also available. Please note that during your training period hours will be 9am – 5:30pm.
Experience and skills
Excellent written and spoken English – comfortable being on the phone to customers
Ability to work well both individually and as part of a team.
Experience working to metrics in a contact centre environment.
Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing environment.
Able to confidently prioritise tasks, identify patterns and work independently.
What’s in it for you?
Opportunity to join a fast-growing, award-winning and super ambitious company
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving collaborative and inclusive company culture
Competitive remuneration package
Company pension scheme
Company bonus scheme
Home office furniture allowance
Personal Annual Learning and Development budget
Private Medical Insurance
Health Cash Plan (cashback on visits to the dentist & opticians etc)
Cycle to work scheme
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays with additional days added with length of service.
Remote or Hybrid working (2 days from our London office)
Our Commitment to DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potentialWorking Policy:
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.Visa Sponsorship:
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Please read before you apply!
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: talent@moneybox.com. If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.com
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About Moneybox
Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
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