Zendesk Specialist
Employer: Ventrica
Location: Remote, UK
Working hours: Full time
Salary: £50,000 to £55,000 per year
Closing date: 12/03/2026
-
As a Zendesk Specialist you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, and excellence within your team and across the business.
This role suits someone with previous Zendesk experience who wants more exposure to designing, building and supporting instances across multiple verticals and sectors.
Responsibilities:
Administer and Manage implementing client solutions using Zendesk and other contact centre software as needed.
Support, Implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation.
Define technical project requirements in collaboration with team members and stakeholders across the business.
Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team.
Work closely with the business to deliver requirements and resolve issues within the agreed timeline.
Prepare, update, and manage technical and business documentation.
Establish and maintain professional relationships with clients, while effectively managing technical project materials.
Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort.
Present technical solutions and product updates to clients as required.
KEY SKILLS:
Required:
Proven Experience as a Zendesk Administrator/Consultant or similar role
Strong understanding of system integration, API usage, and data management.
Demonstrates a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators.
Strong personal workload management and organisational skills.
Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals.
Ability to build and improve relationships across the company and with clients.
Desirable:
Contact Centre Experience
Experience with REST APIs, JSON, Web Services.
Knowledge of any of the following languages – JavaScript, NodeJS, C#.
Experience Creating, Administering AI Solutions
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Feeling stuck in your job search?
Shift self-doubt into career confidence with solution focused support.
Book a free breakthrough session and receive a relaxation audio plus a Work from Home Hub discount.
Take your next step with clarity and courage.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.