Contact Centre Representative - Sales
Employer: Careline 365 - part of the Apello group
Location: Remote, visits to the Norwich office required.
Working hours: 37.5 hours per week
Option 1: working 5 days a week, Friday to Tuesday, an 7.5 hour shift between 08:00 - 20:00
Option 2: working 5 days a week, between Monday and Sunday, an 7.5 hour shift between 08:00 - 20:00
Salary: £24,004.50 per annum (£12.31 per hour). Potential on-target earnings are expected to range from £30,000 to £32,000 annually.
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🤩CONTACT CENTRE REPRESENTATIVE - Sales
Be the voice of connection. Drive growth. Empower independence.
Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.
🕰️Hours: 37.5 hours per week
📅Shift pattern:
Option 1: working 5 days a week, Friday to Tuesday, an 7.5 hour shift between 08:00 - 20:00
Option 2: working 5 days a week, between Monday and Sunday, an 7.5 hour shift between 08:00 - 20:00💸Salary: £24,004.50 per annum (£12.31 per hour). Potential on-target earnings are expected to range from £30,000 to £32,000 annually.
📍Location: Remote
📆Start Date : 02/02/2026
😎Appello Perks
233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking
👇ABOUT YOU
You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.
You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity.
Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.
✔️WHAT YOU'LL DO
In this dynamic, commercially-focused role, you’ll:
Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
Generate and convert sales leads through proactive outreach and effective engagement
Provide accurate product information and tailored recommendations
Build strong customer relationships to encourage repeat business and loyalty
Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
Clearly explain the benefits of upgraded devices and services
Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
Spot upselling and cross-selling opportunities in every interaction
Prepare accurate quotations, process orders, and ensure timely follow-up
Maintain up-to-date knowledge of products, services, and market trends
Record all sales activity and customer interactions in our CRM
Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
Contribute to continuous improvement by sharing feedback on customer needs and market opportunities
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