Triage Team Manager
Employer: Betknowmore UK
Location: Remote
Working hours: Full-time (35 hours per week)
Salary: £38,000 – £42,000 per annum (depending on experience and qualifications)
Closing date: July 20, 2026 5:00 PM
-
At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Triage Team Manager, you'll lead the function that determines how quickly and safely people in crisis get the help they need.
We're looking for an experienced people manager to lead our triage team, overseeing referrals from first contact through to onboarding, ensuring every assessment is thorough, every risk is managed, and every service user is guided into the right support without delay.
Working closely with the Referral Leads and colleagues across the organisation, you'll drive continuous improvement of our triage processes, keep our data and CRM systems robust, and build strong relationships with partners so people never fall through the gaps.
What you'll be doing
Leading the day-to-day operation of the triage function, ensuring referrals are processed safely, efficiently and to a high standard
Managing and supporting a team of Referral Leads, providing supervision, guidance and performance oversight
Overseeing service user onboarding, including assessment, safety management and safeguarding practice
Monitoring waiting lists and service capacity, taking action to manage demand
Overseeing our CRM system (Airtable), ensuring data accuracy, accessibility and integrity
Producing monthly and quarterly reports, using data to identify trends, risks and opportunities
Building operational relationships with delivery partners, and representing Betknowmore UK at MDTs, meetings and sector events
What we're looking for
We're interested in hearing from candidates who have:
Experience working in addiction, mental health or similar support services
Experience comprehensively assessing risk and needs
Experience managing or supervising staff and volunteers
Experience working collaboratively with partners and stakeholders across different sectors and disciplines
Strong organisational skills and the ability to manage a busy referral pipeline
Experience with gambling and gambling harm would be advantageous, as would a Level 3 Safeguarding qualification, experience improving service delivery processes, and familiarity with CRM/data systems such as Airtable.
Key information:
Salary: £38,000 – £42,000 per annum (depending on experience and qualifications)
Full-time (35 hours per week), remote
Closing date: 20th July
Please submit a CV & covering letter explaining how your skills and experience meet the Person Specification.
Shortlisted candidates will be invited to attend an interview as part of the selection process. Further details will be provided with the invitation.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Whether you are looking to change careers, advance in your current role, navigate workplace challenges, or return to work after a break, I can give you expert guidance and practical strategies to help you achieve your goals.
Visit Victoria-Hopkins.com for more information
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.