Training Support Officer*
Employer: DEKRA Organisational & Process Safety
Location: Fully Remote or Hybrid - Aberdeen (Office & Home Working)
Working hours: Part-Time, Four Days (30 hours) per week, Permanent
Salary: £30K - £35K per annum, DOE, Full Time Equivalent
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Training Support Officer - Process Safety
Location: Fully Remote or Hybrid - Aberdeen (Office & Home Working)
Salary: £30K - £35K per annum, DOE, Full Time Equivalent
Contract: Part-Time, Four Days (30 hours) per week, PermanentSupport the Delivery of Specialist Process Safety Training!
DEKRA Process Safety is looking for a highly organised and proactive Training Support Officer to join our growing Training team.
This hybrid or fully remote role plays a key part in ensuring our open, in-house and e-learning courses run smoothly from initial set-up through to post-course follow-up. You'll be central to coordinating logistics, managing delegate communications, and supporting course content as well as admin and billing.
If you enjoy organisation, attention to detail, and working in a professional, safety-led environment — this is an excellent opportunity to build your career within a global organisation.
The Role
You'll support the planning, coordination and financial administration of Process Safety training programmes, ensuring a seamless experience for trainers and delegates alike.
Key Responsibilities
Course Coordination & Delivery Support (60%)
Set up open and in-house training courses
Create schedules, attendance lists and joining instructions
Ensure all trainer materials and course documentation are prepared in advance
Send invites and manage online sessions via Teams or Livestorm
Provide basic on-the-day support for virtual training sessions
Book venues, meeting rooms, AV and catering for in-person training
Coordinate logistics and delegate communications
Prepare and issue certificates, including Credly digital accreditations
Maintain and update training materials, templates and checklists
Work with Marketing to ensure website course listings remain accurate
Collate and summarise course feedback and evaluation results
Support outreach activity to drive course attendance
Track responses, follow-ups and outcomes accurately
Maintain clean and compliant contact lists
Support reporting on conversion from outreach to booking
Training Content Maintenance (20%)
Ownership of PowerPoint course materials ensuring alignment with brand guidelines standards
Support in multimedia integration - text, audio, images, animations, and video.
Financial Administration (20%)
Ownership of Training service POs, working with Sales Teams and Finance team to manage accurate and timely invoicing for training services.
What We're Looking For
Essential Skills & Experience
Strong organisational skills and exceptional attention to detail
Confident written communicator with professional email etiquette
Comfortable working to activity targets and managing structured tasks
Proficient in Microsoft Office (Outlook, Excel, Teams)
Awareness of data protection and handling personal data responsibly
Desirable
Financial administration experience
Experience supporting training, events, webinars or customer service
Familiarity with webinar platforms such as Livestorm
Experience using CRM systems or tracking tools (SalesForce)
Working knowledge of SAP
Basic understanding of GDPR in relation to training administration
What Success Looks Like
Accurate and timely course set-up
Joining instructions and materials issued on time
Prospecting activity completed and tracked weekly
Strong conversion from outreach to booking
Timely issuing of certificates and digital accreditations
Positive delegate feedback on communication and course experience
Why Join DEKRA
DEKRA is a global leader in safety, inspection and certification services. At DEKRA, safety isn't just a policy — it's a core value.
You'll be joining a team that lives by:
Responsibility for Safety
Customer Orientation
Integrity
Entrepreneurship
Team Spirit
We encourage collaboration, proactive thinking and continuous improvement — and we recognise and celebrate success.
Development
Development opportunities within DEKRA will depend on business needs and individual performance, with scope to progress within training, operations or wider business functions.
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