Employer: Capita
Location: Home based with occasional travel into the Darlington office as required
Working hours: Monday to Friday, 37.5 hours per week 9am to 5.30pm
Salary: £25,155 per annum
Closing date: November 10, 2026
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Capita Pension Solutions is looking for a Trainee Pension Administrator to join our Rothesay Pension team on a permanent basis. In this role, you’ll be involved in a variety of administrative tasks, including detailed pension casework. If you have a background in administration and enjoy working in a detail-focused environment, this is a great opportunity to build on your experience.
Working hours: Monday to Friday, 37.5 hours per week 9am to 5.30pm
Location: Home based with occasional travel into the Darlington office as required
Salary: £25,155 per annumJob title:
Trainee Pensions Administrator
Job Description:
What you’ll be doing:
Working towards the overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections and dealing with Multiple Exception reports.
Being available to answer member queries within the agreed SLA targets across multiple communication channels, including handling inbound and outbound telephone calls with members.
Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
Taking ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.
What we’re looking for (ALL ESSENTIAL):
Proven experience in administration, ideally within a pensions OR casework environment (must be evident on CV).
Excellent numeracy skills, with a GCSE Grade C/4 or above (or equivalent) in both Maths and English.
Proven experience in performing manual calculations with accuracy and confidence.
Strong communication skills, including clear and professional written communication across various channels such as web chat.
Previous experience handling telephone-based customer queries in a professional environment.
Excellent data entry skills, with the ability to work efficiently under pressure and meet tight deadlines.
High level of accuracy and attention to detail, with a strong focus on quality.
Confident in using a range of IT software, including Microsoft 365 applications.
Organised and methodical approach to managing tasks and responsibilities.
Positive and proactive attitude, with a genuine willingness to learn and grow.
Able to work independently as well as collaboratively within a team.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s in it for you?
23 days' holiday (rising to 27) with the opportunity to buy additional days
Discounted insurance policies
Company matched pension
Life assurance
15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
Discounts on retails, socialising, health and wellbeing, travel and technology
And much more..
What we hope you’ll do next:
Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application, or your application will not move forward.
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