Supporter Services Executive
Employer: Cancer Research
Location: Home-based (Anywhere in the UK)
Temporary: Fixed Term 6 months will possibility of extension or permanent
Working hours: Full-time, 35 hours per week (between 8am – 8pm, 10 days within 14, including 2 weekends in 6)
Salary: £25826 plus benefits
Closing date: 6 July, 23:55
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At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Supporter Services Executive.
In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction.
This is your chance to join a supportive, dynamic, and purpose-driven work environment where your contributions make a real impact.
What You’ll Be Doing
Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media.
Listening carefully to supporters’ needs, understanding their experiences, and responding with empathy, patience, and professionalism.
Using interactions to promote CRUK campaigns, products, and services.
Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.
Maximising fundraising opportunities and supporter engagement.
Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.
Skills & Experience Required
Exceptional customer service skills ideally within a call centre environment with the ability to manage challenging interactions calmly and effectively.
High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.
Experience working collaboratively within a team
Strong writing skills, with the ability to create professional emails and correspondence.
Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously
Excellent attention to detail, accuracy, and ability to retain information.
Ability to work independently after induction, self-managing tasks and priorities.
Comfortable working to targets, with a proactive and self-motivated approach.
Our Values
We expect our employees to embody our values:
Bold: Act with ambition, courage, and determination.
Credible: Act with rigour and professionalism.
Human: Have a positive impact on people.
Together: Act inclusively and collaboratively.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
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