Supporter Services Administrator

Employer: Peta UK

Location: Hybrid in London. Occasional days in the London office will be required.

Working hours: Part-time (3 days a week)

Salary: £28,500 pro rata

• Job description

  Position Objective:
  Responding to phone calls, e-mails and letter correspondence from members
  To provide the Fundraising Department with general administrative support

  Term of Employment:
  Part-time (3 days a week)

  Reports to:
  International Membership Services Manager

  Salary:
  £28,500 pro rata

  Location:
  Hybrid in London. Occasional days in the London office will be required.

  Primary Responsibilities and Duties:

  • Ensure that all member contact, including letter correspondence, e-mails and phone calls, reflects the organisation’s positions and values, contains up-to-date information and is handled in a timely, professional, and efficient manner

  • Verify donor data, including demographic, membership, and personal information, and input it into the membership database

  • Organise and maintain the Fundraising Department’s administrative systems and procedures, including processing credit and debit card donations, preparing cheque donations for banking, filing financial statements, and adding donations to the database

  • Process invoices and liaise with the PETA Foundation US’ Finance Department

  • Liaise with external agencies as required

  • Sort and distribute the Fundraising Department’s incoming post in a prompt manner, responding as appropriate

  • Perform general administrative tasks

  • Perform any other duties assigned by the supervisor

  Qualifications:

  • Experience with Windows, Microsoft Outlook and database systems, preferably Raiser’s Edge

  • Experience in a membership services or relevant customer services role

  • Knowledge of animal rights issues and PETA UK’s campaigns

  • Excellent verbal and written communication skills

  • Excellent accuracy, organisational skills and attention to detail

  • An understanding of GDPR is desirable

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