Supporter Retention Fundraiser
Employer: National Deaf Children's Society
Location: Home Based (UK)
Working hours: 35 hours per week
Salary: Not listed
Closing date: 26 Jan 2026
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We are looking for a Supporter Retention Fundraiser to manage direct response fundraising campaigns that inspire supporter loyalty and maximise lifetime value.
What you'll do
Be hands-on planning and implementing fundraising campaigns using direct mail, email and telephone, building relationships with our supporters
Pay close attention to results, managing campaigns actively and identifying directions for future improvement
Work as part of our Supporter Retention team and the wider fundraising and marketing communications functions to ensure consistency and quality across customer experience
Grow an understanding of why people support the National Deaf Children's Society and use that to identify testing and learning opportunities
Make use of your colleagues and opportunities in the sector to enhance your skills and impact
What you'll need
Experience of managing direct mail, telephone and/or email campaigns from brief to delivery
Commitment to customer loyalty and supporter experience
Knowledge of key legal and compliance issues related to the role e.g. GDPR
Able to understand and dig into campaign results in order to find directions for improvement and innovation
Strong digital skills and a sound understanding of agile values & principles.
A criminal record check / DBS disclosure (if offered the position).
What you'll get
Home-based working with flexible hours.
25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
Pension (5.5% employer contribution).
Healthcare Cashplan.
Annual performance-based salary increase.
Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
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