Stakeholder Engagement Coordinator
Employer: Icebreaker One
Location: Remote
Working hours: Full time (Icebreaker One works a four-day week, Mon-Thurs)
Salary: £28k
Closing date: 0900 GMT 20th April 2026
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Reports to the Account Manager and works closely with the Head of Community and the programme delivery and project management teams. Also liaise and collaborate across the business with the product, trust services and communications teams.
Core Responsibilities
Support the Account Manager in maintaining and progressing a pipeline of stakeholder and client relationships, ensuring consistent and timely communication
Attend client and partner meetings alongside (or on behalf of) the Account Manager; take live notes, capture actions and send clear follow-up summaries to stakeholders
Track delivery of all agreed actions with the Account Manager, flagging delays or issues proactively
Maintain and update IB1's CRM (Capsule) with accurate pipeline data, contact records, contract timelines and renewal deadlines and using it to prepare and update metrics as directed
Conduct research into prospective partners, sector organisations and funding opportunities across priority sectors to develop the sales pipeline development
Support the preparation of proposals, pitch materials, statements of work and contract documentation
Support community engagement, assisting in developing relationships, and other engagements
Assist in coordinating IB1's stakeholder engagement activities - including AGMs, webinars, roundtable events and community forums - in collaboration with the Membership and Communications teams
Help map and maintain IB1's stakeholder landscape across priority sectors, identifying gaps, opportunities and relevant networks
Socialise the IB1 Constellation among teams within strategic partner organisations, supporting wider awareness and participation in IB1's expert network
Supporting responsibilities
Maintain and improve Standard Operating Procedures for stakeholder outreach, meeting management and pipeline administration
Generate regular reports and pipeline summaries for the Account Manager and senior team
Use insight from ongoing stakeholder engagement to feed back into and improve internal account management processes and documents
Attend daily standups, Show & Tells and standing team meetings; contribute to a collaborative, open working culture
Inputting and supporting into Bids & Grants where requested including but not limited to:
Communicate potential bid opportunities with IB1 bids team
Updating trackers
Creation of bid document templates
Knowledge, Skills, Experience
Demonstrable experience of:
A minimum of 2 years demonstrable experience in a similar role
Excellent communication and writing skills
A proven track record of supporting communication with clients / key relationships
Highly organised and capable of managing time and tasks effectively
Engaging people one-to-one effectively online and in person
Ability to summarise findings so that they can be understood by non-experts
Bringing together groups and individuals and uniting them with a common cause—via a range of face-to-face and virtual events, get-togethers, social media and communication forums
Using and applying Google Suite/Workspace, Slack, Zoom, social media and other tools for working remotely and in the open
The ability to work in a fast-paced, collaborative environment
Specifics, ideally some or all of the following:
An understanding of net-zero business and policy landscape in our sector focuses (e.g. energy, ESG, finance, built world, transport, agriculture), and Net-zero standards, frameworks, methodologies
An understanding of standards & licensing (e.g. Open, Shared, and Closed data)
An understanding of governance, regulations, and approaches around data sharing (e.g. Smart Data, GDPR)
Are you an Icebreaker?
IB1 has been built from within and will continue to do so. We embrace going ‘above and beyond’, we’re proud of the work we do and the scale of the opportunities we engage with, it’s in our DNA and what makes us different.
Icebreakers have the energy, passion and tenacity to deliver the purpose of wide-ranging challenges. It is not just about what you can do but it is about how you do it as a member of the IB1 team. Online, or in person, we are all part of and work together for the benefit of the team and the wider constellation.
Our aim is that everyone’s team experience (TX) is about shared problem-solving in open, collaborative and (non-confrontationally) challenging ways. We work in a supportive environment so we can make and do things as best as we possibly can.
As an Icebreaker you will work with us on, sign up to, strive in what you do and how you behave with fellow Icebreakers (and IB1’s wider community) to:
nurture a collegiate and collaborative approach
be open by default
work in a fast-paced, outcomes-focussed environment
combine what you can bring with what you want to achieve, mixed with enthusiasm and a desire to do that alongside (and not at the expense of) others
bring a willingness to help and get stuck in with any other reasonable tasks for projects that help us achieve our goals
be a critical friend both internally and externally. Appropriate use of feedback channels to share up-front and friendly feedback—good peers honestly and fairly critique what each other does, and it’s okay to agree to disagree.
Icebreaker benefits
Flexible working
To help you work around your needs and commitments we operate a four-day week. We don’t have work or meetings booked on a Friday. We also offer:5.6 weeks holiday plus all Bank Holidays (we also close between Christmas & New Year)
Contributory Pension
Remote working
We may all be working remotely but it doesn't get in the way of us working closely. Regardless of whether working remotely is by choice or by necessity, daily standups and regular work and non-work related online meetings mean you are connected with the team.Supportive working
Bring and share what you know, as you’ll be working with people eager to learn and share knowledge. Foster support in getting the most of the virtual/remote TX from using GoogleDocs/GSuite to Show & Tell sessions (which range from essential research to Christmas trees!).
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