Social Value Coordinator – Research & Measurement Specialist
Employer: Migrant Help
Location: Homebased
Working hours: Our working week is 35 hours per week offering flexibility and work life balance
Salary: £34,682
Closing date: 29/07/2026
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The role
Part of the Social Value team, the Social Value Coordinator - Research and Measurement Specialist is a new and exciting role at Clear Voice. You will support the delivery of Clear Voice’s social value programmes, social value strategy, evidence collection and impact measurement. Working closely with the Social Value Manager and Social Value Team you will focus on accurately monitored, evaluated and reported evidence for any social value measurement frameworks used by Clear Voice to measure their social impact. Alongside measurement duties, you will provide practical research support to the Social Value Team, supporting the team with research into external support that benefits the programme participants.
If you have demonstrable experience analytical strength, research capability with strong organisational skills and excellent attention to detail, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Role responsibilities
Support the Social Value Manager and Social Value Team in delivering the social impact strategy.
Assist with implementing social value measurement frameworks such as TOMs, HACT and the Social Value Portal.
Support the development of social value activities that benefit Clear Voice’s clients and enhance the impact of their services.
Help embed measurement activities across our social value Programme.Support planning and delivery activities ensuring research and evidence are available when required
Stakeholder Engagement
Work collaboratively with internal teams to help gather data, evidence and insights for social value measuring.
Support engagement with clients, partners, charities and community organisations identified through research.
Foster strong working relationships across the organisation to build engagement with social value activities.
Measurement and Reporting
Support the Social Value Manager and Social Value Team in collecting, validating and maintaining accurate data and evidence for all social value activity.
Support the monthly and quarterly reporting cycles for all programmes.
Contribute to monitoring and evaluation activities, ensuring compliance with TOMs and Social value Portal requirements.
Maintain spreadsheets, CRM data and reporting systems to ensure information is accurate and up to date.
Assist with developing case studies, outcomes summaries and impact communications.
Research, Evidence Gathering and Student Support
Conduct research to identify new social value activities, partnerships or initiatives that could contribute to Clear Voice’s growth in social value.
Research emerging community needs and best practice trends in social value to support programme development.
Assist in designing surveys, collecting qualitative data, collating participant feedback and supporting evaluation processes. Where required, help track outcomes for follow up actions and bids/tenders.
Maintain a library of research resources for the social value team.
Support colleagues across the company to producing accurate data and evidence required for social value monitoring, ensuring information is complete, reliable and submitted on time.
Assist senior leadership in gathering their data for specifically monitored TOM’s measures, ensuring all data is accurately reported and aligns with social value requirements.
Collect, validate and upload accurate data to all portals measuring SROI.
Research, develop and maintain a directory of services.
Operational & Team Support
Assist in preparing research summaries, case studies, learner stories and impact communications based on research and evidence.
Support the Social Value Manager with creation of case studies and programme updates for storytelling purposes.
Maintain client‑facing presentations and materials for use by the Social Value and Sales teams.
Contribute to supplier research and development where relevant. Perform any additional duties as required by the Social Value Manager
The experience and skills you need
Experience in social impact measurement, social value delivery or a related field.
Demonstrable project coordination experience, managing multiple tasks simultaneously.
Strong experience building and maintaining B2B relationships.
Experience with evaluation, monitoring and reporting.
For full person specification please see the job description
Clear Voice is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
About Clear Voice
Clear Voice is a growing language service provider and an award-winning social enterprise that delivers telephone interpreting, video interpreting, face-to-face appointments, translation, and transcription services. Clear Voice’s ethical, adaptable, and personal values set us apart in the industry and attract a wide range of clients. These include businesses, local authorities, government, legal, healthcare, and education. We have an especially strong reputation in the charity sector, particularly with asylum and refugee charities. 100% of Clear Voice’s profits are donated to our parent charity Migrant Help. This donation supports their work aiding refugees, asylum seekers, survivors of modern slavery, and the victims of human trafficking.
Migrant Help is a leading charity that has been established for more than 60 years and delivers a range of support and advice services to migrants across the UK. Their vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.
We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
These are some of the benefits we offer
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
How to apply
To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.
Artificial Intelligence (AI) can be a valuable tool during the application process, for example to help structure your sentences and identify your transferable skills. However, please ensure you don’t rely on it entirely. As your application will be reviewed by people, not systems, it is often easy to recognise when AI has been heavily used. We want to hear your unique voice and understand your experience.
Selection Criteria
Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.
We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process.
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