Employer: Dementia UK
Location: London hybrid - minimum 1 office day each week
Working hours: 37.5 Hours per week
Salary: £33,000 - £36,000 per annum
Closing date: 11/11/2026
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Currently, nearly one million people in the UK are living with dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime - either by caring for someone with the condition, developing it ourselves, or both - and too often, people are left to cope alone with the relentless, ever-changing challenges. Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible.
Job details
Salary
£33,000 - £36,000 per annum
Contractual hours
37.5
Basis
Full Time
Contract type
Permanent
Benefits
33 days’ annual leave Flexible working* 8 percent employer pension contribution Life Assurance cover at 3 x annual salary Health cashback plan Employee assistance programme Learning and development opportunities
Department/team
Marketing and Communications
Date posted
03/11/2026
Job reference
REQ000511
Attachments
attachmentSocial Media Community Executive - Job Description - Oct 26.pdf
About the role
Annual leave: 33 days (plus eight bank holidays)
Benefits:
enhanced maternity, paternity and adoption leave, and shared parental pay
family-friendly policies
8% employer pension contribution (Aviva)
life assurance cover at 3 x annual salary
health cashback plan (Medicash): employee cover plus up to four dependent children
24/7 virtual GP access (UK registered), plus access to Best Doctors
confidential employee assistance programme (Medicash)
access to a wellbeing app
flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
learning and development opportunities including bespoke training and access to LinkedIn Learning)
commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer
Help us build supportive online communities where families affected by dementia feel heard and connected.
Social media is often one of the first places people turn to for information, advice and support. At Dementia UK, we want to make sure every interaction is helpful, compassionate and reflects our commitment to families facing dementia.
As our Social Media Community Executive, you will take on a newly created role, helping us strengthen relationships with our online communities and develop our presence across social media platforms, including exploring new opportunities on Reddit. This is a community management role rather than a content creation role, with a focus on meaningful engagement, building trust and ensuring people receive timely and compassionate responses.
Working closely with our Social Media Manager, you will manage day-to-day community engagement, responding to comments, questions and messages across our channels. You will help create a safe and supportive online environment, handling sensitive conversations with empathy and knowing when to escalate concerns, including safeguarding or reputational risks.
You will also use social listening to understand what people are saying about Dementia UK and the challenges families are facing. By identifying trends, recurring questions and opportunities for engagement, you will share valuable insights with colleagues to help inform our communications and improve how we support our audiences.
You will bring experience of managing and moderating online communities on behalf of an organisation, with the confidence to handle challenging conversations and respond appropriately to sensitive issues. You will have excellent written communication skills, strong judgement and the ability to manage a high volume of interactions while maintaining accuracy and attention to detail.
Proactive, curious and collaborative, you will enjoy building relationships, sharing ideas and finding new ways to engage with online communities. You will also be comfortable working with our external moderation agency and colleagues across the charity to ensure a consistent and responsive approach.
If you are passionate about building positive online communities and want to use your experience to make a difference for families affected by dementia, we would love to hear from you.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
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