Service Technical Support (STS) Advisor
Employer: Rotork
Location: Employees can work remotely, The position offers flexibility to be based anywhere in the world.
Working hours: Full time
Salary: Not listed
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Job Description
This pivotal role involves delivering exceptional levels of technical service to global customers, both internally and externally, with a specific emphasis on Industrial networks.
Reporting to the Service Technical Support Lead, this role works closely with Engineering and Service teams across multiple global locations, providing support with troubleshooting activities on industrial networks. The position offers flexibility to be based anywhere in the world.
Your primary responsibility in this position is to offer technical support and guidance on Rotork products, with a key focus on Industrial networks such as Modbus, Ethernet, and Profinet. You will address customer queries by recreating on-site issues using demonstration equipment, identifying root causes, and providing feedback. Additionally, you will contribute to the development of product support procedures and documents to effectively resolve customer problems.
This role would ideal suit an individual who is an analytical problem solver and thrives working to deadlines and under pressure within a customer service orientated environment.
Qualifications
Experience Requirements:
Minimum of three years' experience with electrical systems and Industrial Networks, encompassing both serial and Ethernet protocols.
Comprehensive technical knowledge of various open Industrial network protocols, including their application, performance, benefits, features, comparisons, network tools, and troubleshooting methodologies.
Configuration and troubleshooting of Ethernet networks
Common site wiring issues affecting communication networks (e.g., termination, ground loops, earthing)
Demonstrated ability to interpret and analyse complex electrical systems, wiring diagrams, and product manuals..
The Successful Candidate:
Self autonomous to manage own workload
Self-motivated / enthusiastic with good practical skills and thorough approach to work
A high level of interpersonal skills will be required
Proactive approach to day to day work and problem solving
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
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