Service Desk Administrator
Employer: Army Cadet Charitable Trust UK
Location: Remote
Working hours: 40 HOURS PER WEEK
Salary: £27,976
Closing date: 2359hrs by Sunday 3 May 2026
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About This Job
This is an exciting administration role in Army Cadet Headquarters responsible for receiving and handling requests for system and technical support through a helpdesk ticketing system, ensuring a positive user experience.
We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to respond to a broad range of service requests for support by providing information to fulfil or enable resolution.
Essential Skills
High level of administration and IT skills
Good general education
Experience working with partners, both internally and externally
Accustomed to working under pressure for a demanding team
Demonstrable success in establishing effective working relationships across a range of organisations at all levels
Excellent written and verbal communication skills
Polite telephone manner
Effective interpersonal skills
Ability to work on own initiative
Please refer to the attached Service Desk Administrator Job Description for further information.
Our charities
The Army Cadet Charitable Trust UK (ACCT UK) is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together, we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities, it builds confidence and improves empathy for others’ lives.
Who we are
By joining ACCT UK and CCFA, you will help us to reach more young people and make a greater difference, and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
Flexible working arrangements (you agree a working pattern with your line manager).
The ability to work both from home and from our Aldershot office.
Personal Accident Insurance, including loss of earnings cover and death benefit.
15 days of sick pay in any 12-month period (after 12 months employment – pro rata for part-time staff).
A contributory pension scheme (you contribute at least 5%, and we will contribute 10%).
Good leave allowances (which are offered pro rata for part-time staff):
20 days annual leave plus Bank Holidays.Additional privilege leave, on set days each year, such as between Christmas and New Year.
An additional five days of volunteering leave.
Support for qualifications and personal development.
Employee Assistance Programme.
Season ticket loan.
Railcard (if you are eligible)
A caring and supportive team environment.
How to apply
Please apply via Charity Jobs with a CV and Cover letter that details how you meet the requirements of the Service Desk Administrator job description by 2359hrs by Sunday 3 May 2026.
Interviews will be held in person during the week commencing 11 May 2026.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.
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