Service Delivery Lead - National Road Victim Service
Employer: Brake
Location: Remote working with occasional national travel
Working hours: Full time, 36.25 hours per week worked over five days, between the hours of 8am–6pm
Salary: £42,000 per annum
Closing date: Friday 26 September 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)
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Hours: Full time, 36.25 hours per week worked over five days, between the hours of 8am–6pm
Contract length: Permanent
Salary: £42,000
Location: Remote working with occasional national travel
Application deadline: Friday 26 September 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)
Interviews conducted: As strong applications are received
Start date in role: October/November
Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are
Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team
We are seeking a Service Delivery Lead to have operational oversight and responsibility for Brake’s National Road Victim Service. Reporting to the Chief Operating Officer (COO) and working closely with the Senior Leadership Team (SLT), the role will focus on building strong foundations, fostering a positive team culture, and ensuring effective service delivery.
This role is an excellent opportunity to build on our current support offer as well as driving meaningful service improvement, and playing a key role in building a stronger, more effective team culture across the National Road Victim Service.
What we offer
A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
Birthday day off
Enhanced sick pay and compassionate leave
Death in service benefit
Pension
Employee Assistance Programme
Flexible working
A rewarding role with purpose
Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are
An excellent communicator, with the ability to engage and inspire and a proven ability to get things done. You will have strong, robust, and consistent leadership skills, and be capable of making sound judgments under pressure and ensuring timely resolutions. Proven experience in managing or leading a team within a service delivery environment is a must as is experience in safeguarding, and managing risk, including clinical escalation and operational risk mitigation.
You will have a visible, approachable and supportive leadership style, combined with resilience and adaptability, a collaborative mindset and a commitment to Brake’s mission to support road victims and create safer roads for everyone.
Specifically, we are seeking candidates with:
Excellent communication skills
Ability to delegate effectively
Proven experience in managing or leading a team within a service delivery environment
Competence in managing risk, including clinical escalation and operational risk mitigation
Commitment to inclusivity, fairness, and promoting a culture of equality
Competence in monitoring performance metrics and reporting outcomes to senior leadership
A full, clean UK driving licence (if you are a driver)
Competent IT skills for remote work
Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About the team and how we work
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
If you're up for a new challenge and have the skills, read our full job description and apply now.
Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role to recruitment@brake.org.uk.
We want to get to know you and we welcome cover letters in alternative formats, for example you could send a short video cover letter instead of a traditional written one.
Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
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