Service Administrator
Employer: Espresso Service Ltd
Location: Remote with some site meetings.
Salary: Not listed
-
As an Administrator at our Coffee Equipment Service Business, you will play a vital role in ensuring the smooth operation of our daily administrative tasks and providing excellent customer service. You will be responsible for handling various administrative duties, including answering phone calls, reviewing, and replying to emails, answering queries, contacting customers, updating our service management system, and managing relationships with our customers. Your attention to detail, organizational skills, and ability to multitask will be essential to your success in this role.
Responsibilities:
Answering Phone Calls: Serve as the initial point of contact for our customers, handling incoming calls promptly and professionally, addressing their inquiries, and providing exceptional customer service.
Reviewing and Replying to Emails: Manage and organise incoming emails, review and prioritise them, and respond promptly and accurately to customer inquiries, service requests, and general correspondence.
Answering Queries: Respond to customer queries, providing accurate information about our services, pricing, and product availability, ensuring customer satisfaction, and building strong relationships.
Contacting Customers: Proactively reach out to customers to schedule service appointments, confirm orders, and gather necessary information, ensuring effective communication and customer engagement.
Service Management System Administration: Update and maintain our service management system by accurately recording customer information, service requests, and service updates, ensuring data integrity and facilitating smooth operations.
Customer Relationship Management: Serve as the primary point of contact for our customers, providing personalised attention, addressing their concerns, and ensuring their needs are met efficiently and effectively.
Generating Reports: Compile and generate reports on service activities, customer feedback, and other relevant metrics as required, providing valuable insights to management for decision-making purposes.
Updating Portals and Systems: Maintain and update online portals, databases, and other internal systems, ensuring accurate and up-to-date information for smooth workflow and efficient operations.
Company Mission Alignment: Embrace and uphold the company’s mission, which is to be the most trusted and innovative coffee service provider in the UK and Ireland, by delivering exceptional customer service and striving for continuous improvement.
Company Vision Integration: Support the company’s vision to become the go-to coffee service company for both commercial and home markets in the UK and Ireland by actively contributing to the achievement of organisational goals.
Company Values: Embody the company’s core values by prioritizing family, fostering personal growth, treating others with respect, demonstrating courage in decision-making, and bringing authenticity and individuality to the workplace.
Requirements:
– High school GCSE’s or equivalent; additional administrative or customer service training is a plus.
– Proven experience in an administrative or customer service role.
– Excellent communication skills, both verbal and written.
– Strong organizational skills with the ability to multitask and prioritize tasks effectively.
– Proficiency in using office software, such as email clients, word processing, and spreadsheet applications.
– Attention to detail and a high level of accuracy in data entry and record keeping.
– Customer-centric mindset with a focus on delivering exceptional service.
– Ability to work independently and collaboratively in a fast-paced environment.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Get ongoing support throughout your job search with The Work From Home Hub’s on‑demand Q&A service.
When you join The WFH Hub blog, you gain access to a private Facebook group where you can ask job‑search questions every week, plus over 70 helpful blog posts - all for a one‑time fee of £5.
Whether you need help checking a detail in a job advert, getting a bit of encouragement before an interview, wondering what questions you might be asked, or figuring out where to look for part‑time, evening or term‑time roles, it’s a space designed to support you throughout your search.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.