Senior Salesforce Coordinator
Employer: The Access Project
Location: Based in UK, with occasional travel to London and the Midlands
Working hours: Full time, permanent, 37.5 hours per week
Salary: £27,000 - £30,500 p.a., depending on experience (plus £3,000 London weighting, if applicable)
Closing date: 20th October 2025
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About the role
The Senior Salesforce Coordinator plays an integral role in helping The Access Project achieve its ambitions. The main responsibilities for this role are to maintain and improve Salesforce for the delivery and monitoring of The Access Project’s activities, including delivery of the programme, volunteer recruitment, and partnerships management.
The system is optimised to serve the specific needs of the organisation and is intensively used by frontline staff and management on a daily basis. The Access Project has an ongoing service agreement with Impact Box, a Salesforce development company, for more significant development work. The platform is also integrated with Moodle, to allow management and monitoring of online learning for our students.
The postholder will have full oversight of the system and will support The Access Project to make ongoing changes to functionality to achieve its goals. This would involve both independently updating the system (making reports, adding/changing fields, creating custom objects, creating and maintaining flows, user management etc.) and/or forwarding requirements to Impact Box or your line manager if the development requirements are more significant. The postholder will manage and assign user requests to the correct resource, being the first point of contact for all requests, and working cooperatively with staff members to ensure that needs are met.
Role responsibilities
Troubleshoot and solve bugs and problems, escalating more serious issues to our external support (Impact Box) where required
Manage user accounts, permissions, and roles
Support the data insights team with the creation and maintenance of reports and dashboards
Create and maintain flows, custom fields and objects, and Mass Action Schedulers to meet organisational needs
Manage page layouts and lightning record pages to ensure clear organisation and presentation of data
Proactively and effectively manage and solve user requests from submission via Salesforce to completion, following up quickly and communicating changes or adjustments clearly to all relevant stakeholders
Ensure changes are effectively and securely implemented, and carry out data hygiene/cleansing tasks
Evaluate and implement new Salesforce releases and functionality
Develop effective relationships with Salesforce users and key internal stakeholders, such as our Delivery and Partnerships teams, in order to identify development needs across the organisation
Liaise with Impact Box, our external Salesforce services provider, and the Head of Technology and Insights to deliver development projects
Provide guidance and advice to the Head of Technology and Insights about the viability of Salesforce systems development projects, working with our Insight and Evaluation Manager to outline the impact on reporting and with our Senior Online Delivery Coordinator to outline the necessary integrations with Moodle
Develop, test, and deploy changes and updated in sandbox environments
Document processes and workflows using Confluence so that there are clear records for future reference and training
Train and educate users to increase Salesforce knowledge across the organisation
Assist in troubleshooting issues with our Salesforce integrations including Form Assembly, TextMarketer, Zapier, and Tableau
Person specification
Experience:Previous experience implementing, configuring, or administering Salesforce (1-2 years) is a strong advantage.
Previous experience in an educational or non-profit organisation is advantageous.
Skills and Competencies:
Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.
Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards
Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows
Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)
Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent
Stakeholder and project management:
Ability to manage projects involving both internal and external stakeholders, maintaining clear lines of communication
Salesforce Administrator or Certified App Builder Certification (desirable)
Personal Attributes:
Exemplary time management skills.
Excellent communication and customer service skills, especially when working with stakeholders who have a more limited understanding of Salesforce.
Strong organisational skills and attention to detail.
Strong problem solving and troubleshooting skills.
Excellent project management and stakeholder communications skills.
Awareness of the responsibility to report any safeguarding or data protection concerns, taking safeguarding and data protection seriously as part of your everyday role.
Passionate about educational equality and social mobility.
Strong alignment with The Access Project's values of Empowerment, Courage, Impact, Inclusion, and Ownership.
Ability to work collaboratively and cross-functionally within a diverse team.
Commitment to continuous personal and professional development, and comfort learning new skills.
Benefits25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
PerkBox – offering shopping discounts, gym memberships, holidays, learning and wellbeing support
Employee Assistance Programme, a 24-hour helpline
Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
Interest-free travelcard loan
Cyclescheme loan
1 paid Wellbeing day
2 paid Volunteering Days
Employer’s pensions contributions (3%)
L&D opportunities
Staff Mentoring scheme
The Access Project welcomes requests for flexible working, subject to organisational needs
Equal Opportunities Statement
The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged. The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply.
Amongst our colleagues, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission. We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
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