Senior Product Manager - Retention/Subscriptions*
Recruitment Agency: Michael Page Digital
Location: Fully remote role that can be based in the UK or Europe
Working hours: full-time
Salary: £80k - c£85k
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We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business.
This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain points, defining experimentation strategy, launching lifecycle initiatives, and driving measurable impact.
Client Details
A global Ecommerce Subscriptions business
Description
Own retention and LTV strategy for the subscription customer journey
Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
Identify churn signals and develop proactive product interventions before cancellation intent is locked in
Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
Work with Design to shape UX flows, in-product messaging, and retention experiences
Translate insights into product requirements, prioritisation decisions, and roadmap execution
Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience
Communicate experiment results, learnings, trade-offs, and next bets to leadership
Profile
Extensive experience in Product Management, including ownership of retention, growth, or lifecycle initiatives
Experience working in a Subscriptions business is essential for this role
Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses
Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making
Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation
Experience with product analytics and experimentation platforms
Strong product judgment, prioritisation skills, and ability to operate in ambiguity
Ability to influence and lead cross-functional teams in fast-paced environments
Commercial awareness including understanding of margin, COGS, and operational trade-offs
Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development
Job Offer
£80k - c£85k
10% Bonus and Bens
Fully remote role that can be based in the UK or Europe
(This is a full time role, but will be paid as a contractor via limited company)
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