Senior Data Support Technician
Employer: Seasalt
Location: Please note that this is a full-time, permanent role and is available remotely across the UK with occasional travel to our Head Office locations in Cornwall. If you are a Cornwall based candidate, in line with our Seasalt Connected approach to ways of working, this role will be based at Head Office with a hybrid working approach.
Working hours: Full time, please note that there will be a requirement to work on a 1/5 weekend rota for this vacancy.
Salary: £40,000 - £45,000 depending on experience (Band 3)
Closing date: 12th September
-
Our first shop opened in 1981 in Penzance, selling durable clothing to artists and mariners. Today, we’re a modern, data-enabled omnichannel retailer with a growing international presence. We blend heritage with innovation, designing timeliness clothing made from responsibility sourced fabrics, and using technology to improve how we operate, grow and serve customers.
As we scale in the UK, North America and Europe (primarily through third-part partnerships), we’re investing in data, systems and digital capability to support our people and our growth.
As a Senior Data Support Technician, you’ll lead the operational support for our data platforms, with a focus on the on-premises Data Warehouse (DWH) and Azure Synapse environments. You’ll be responsible for providing advanced technical support, resolving complex data infrastructure issues, and mentoring junior team members.
Please note that this is a full-time, permanent role and is available remotely across the UK with occasional travel to our Head Office locations in Cornwall. If you are a Cornwall based candidate, in line with our Seasalt Connected approach to ways of working, this role will be based at Head Office with a hybrid working approach.
Please note that there will be a requirement to work on a 1/5 weekend rota for this vacancy.
You’ll help us by:
Providing advanced business-as-usual (BAU) technical support for the on-premises Data Warehouse (DWH) and Azure Synapse, ensuring high availability, stability, and integrity of data systems.
Diagnosing and resolving complex data infrastructure issues, including those related to data pipelines, storage systems, servers, and networking within both on-premises and cloud environments.
Triaging and managing incoming support tickets, ensuring timely resolution in line with agreed SLAs and prioritising workload appropriately across the wider Data Team.
Acting as a technical lead and mentor for Data Support Technicians, offering guidance on escalations and complex tasks.
Contributing to the maintenance, optimisation, and documentation of data storage systems, databases, and related services.
Ensuring data accuracy, security, and integrity by implementing robust monitoring, troubleshooting, and remediation practices.
Developing and maintaining comprehensive BAU technical documentation, including system diagrams, SOPs, and troubleshooting guides.
Enforcing compliance with internal data governance, security policies, and relevant regulatory standards across all support operations.
Collaborating closely with other IT teams, business stakeholders, and third-party vendors to address data platform challenges and implementation solutions.
Staying up to date with industry trends, emerging technologies, and best practices, and proactively participating in ongoing training and professional development.
Leading the day-to-day management of Data Support Technicians, conducting regular 1-to-1s, performance reviews, and supporting career development via personal development plans.
Managing and coordinating the weekend support rota for both Data Support Technicians and Data Engineers, ensuring appropriate resource coverage for monitoring and resolving critical pipeline issues and enabling uninterrupted trade reporting operations.
The skills you’ll be sharing with the team:
Degree or equivalent experience in Data Science, Statistics, Mathematics, Economics, Computer Science, or a related analytical field.
Strong experience supporting Microsoft SQL Server Data Warehousing (DWH) platforms.
Experience in Microsoft Azure Synapse Analytics in production environments.
Demonstrated experience with incident management, ticket triaging, and SLA-based support delivery.
Proven track record of guiding or mentoring junior technical staff in a support setting.
Hands-on experience with data pipeline troubleshooting, ETL processes, and data integrity validation
Deep understanding of data infrastructure components including servers, storage, networking, and cloud technologies
Proficiency in SQL for troubleshooting and validating data in warehouse environments.
Strong documentation and knowledge management abilities, including writing SOPs and troubleshooting guides.
Solid understanding of data security, compliance policies, and operational risk controls.
Excellent problem-solving, analytical, and communication skills.
Ability to manage workload under pressure, especially during incidents or time-sensitive BAU support windows.
Experience using BI tools such as Pyramid and Power BI would be desirable.
Why we hope you’ll love working with us:
The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.
As well as doing everything we can to support your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:
Salary: £40,000 - £45,000 depending on experience (Band 3)
34 days paid annual leave (including bank holidays), increasing with length of service
Attractive 50% employee discount
Flexible benefits allowance to personalise your benefits package
Private Medical Scheme including 24/7 virtual GP
Free access to our Employee Assistance Programme through Retail Trust with 24/7 support
Pension plan with generous 7% employer contributions
Life assurance programme
Enhanced family leave policies
Flexible working opportunities with our hybrid working approach
Learning and Development opportunities
Do Good Things with our two days per year paid volunteering opportunities
Employee networks to develop and provide support to our people, including the Inclusion Network
100s of savings on top retailers and gym memberships through our discount hub
At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.
We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk
Close date: 12th September
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
