Senior Acquisition Officer
Employer: SOS Children’s Villages UK
Location: UK based – can be remote, hybrid, or office-based (Cambridge CB2 1AB).
Occasional travel to Cambridge, other UK locations, or overseas will be required for partner meetings or collaborating with colleagues.
The post-holder is required to have the right to live and work in the UK.
Working hours: Permanent, full-time (35 hours per week). Flexible working arrangements can be considered.
Salary: £30,750 per annum
Closing date: Monday 15 September 2025 at 09.00am (BST / UK time)
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SOS Children’s Villages is a global charity that protects children who have lost, or who are at risk of losing parental care, by ensuring children can grow up in a stable environment where they feel safe, loved and supported. We protect and improve the lives of children in 135+ countries and territories, working with communities to keep vulnerable families together.
Where this is not possible, we provide children with a home and family-like care at an SOS Village community.
As a global authority on alternative care, SOS Children’s Villages works in partnership with the United Nations, advocating for the rights of all children and contributing towards the development of key child protection policies.
Overview
SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and
young people who don’t have, or who are at risk of losing, parental care.The role of Senior Acquisition Officer within our Individual Giving team directly contributes to the organisation’s ability to create meaningful change by ensuring donor activities and acquisition projects are well monitored and supported, inspiring sustained ongoing commitment.
Role Description
Reporting to the Acquisition Manager, you will be developing, testing, learning and growing our acquisition programme. You will be crucial to us implementing our new 5-year strategy by recruiting new donors and leads through Face-to-Face, telemarketing, digital and DRTV campaigns.
You’ll be managing and supporting on all aspects of our activity from planning and set-up to agreeing how to implement recommendations at the end of campaign. Liaising well with our Face-to-Face agencies will be crucial for success. As will the accurate and consistent monitoring and reporting on new donor activity.
Key responsibilities include:
Manage acquisition campaigns end-to-end across multiple channels (digital, lead generation, DRTV, telemarketing, face-to-face).
Support, train and monitor fundraising agencies, including occasional UK travel for campaign visits.
Deliver early retention activities to engage new donors and improve conversion and retention rates.
Oversee data management and reporting in Salesforce, ensuring accurate coding, reconciliation and trend analysis.
Ensure high standards of compliance, following the Code of Fundraising Practice and wider regulatory requirements.
Handle supporter communications professionally, including welcome journeys, materials, cancellations and complaints.
We are a small team, and this role requires a self-motivated person with excellent communication skills, outstanding attention to detail, and capacity to multi-task.
Person Specification
Essential Criteria
Demonstrable experience in managing successful campaigns for individual giving or
direct marketing.Confident at working independently to meet targets and deadlines.
Excellent written and verbal communication skills.
Strong organisational skills with ability to manage multiple tasks by prioritising effectively.
Excellence in prospect research, proposal writing, and funder relationship management
Good interpersonal and team working skills.
A hands-on approach to all aspects of the job.
Excellent attention to detail.
Ability to plan and report on activities.
Desire to evaluate and implement change to improve processes.
Excellent data skills in working with CRM systems and online platforms to consider the best target audiences, monitor and report on performance, and recommend best strategy for future activity.
Willingness to work flexibly, and occasionally outside normal office hours.
Computer literate and confident in using all MS Office software.
Desirable Skills and Knowledge
Demonstratable experience of providing training to fundraisers or similar presentations to key stakeholders.
Experience of working on CRM systems such as Salesforce and automation software such as Marketing Cloud.
Understanding of GDPR (General Data Protection Regulation) and other relevant data protection laws and their implications.
Personal qualities
Creative & Problem-Solving: You are creative and love to solve to complex problems so we can meet supporter and organisational needs.
Trustworthy & Approachable: You are patient, flexible, enthusiastic, and skilled at fostering strong relationships.
Collaborative: You thrive in a team environment and enjoy working across different teams to achieve shared goals.
Adaptable & Open-Minded: You embrace new ways of working and are eager to learn new tasks and skills as needed.
Relationship-Driven: You are dedicated to meaningful interactions with supporters, ensuring they feel valued and engaged.
About SOS Children’s Villages
As a child, you need someone who sees you – who stands by you no matter what. Someone who holds you close when you are small and believes in you when you are ready to step into the world.
However, 1 in 10 children and young people around the world are at risk of growing up alone — separated from their families, neglected or forced to live in an abusive environment.
The effects of this often last a lifetime, creating a harmful cycle that repeats from one generation to the next. Together, we are here to break this cycle and prevent it from happening in the first place.
We go beyond meeting the physical needs of each child, focusing on providing love and support. A positive and supportive childhood empowers children to develop the life skills and resilience they need to move confidently into adulthood.
Because when a child or young person is safe, loved and respected, they can thrive. When they have healthy relationships, they can become their strongest selves. This is why we’re here. We see each child, no matter what the circumstances.
What we do
Our locally led operations support and empower children, young people and families:
Keeping families together: we support and strengthen families who are under pressure, helping them to stay together.
Caring for children: we provide quality, alternative care according to each child’s unique needs.
Youth employability and education: through training and developing skills, we help young people to prepare for their future and find employment or set up businesses.
Protecting children in emergencies: we support children and families in crisis situations, helping with their physical and psychological needs.
SOS Children’s Villages’ values are at the heart of everything we do:
Courage: We take action
Commitment: We keep promises
Trust: We believe in each other
Accountability: We are reliable partners
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