Scheduling Coordinator
Employer: Dental Directory
Location: Remote
Working hours: Full-time
Salary: £26,956.80 per year
Closing date: 21/08/2026
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Are you proactive, organised, and confident juggling multiple tasks in a fast-paced environment? We are looking for a Scheduling Coordinator to join our Engineering Service Scheduling and Equipment Installations team, providing administrative and customer service support to our portfolio of dental customers.
This varied role involves managing customer expectations, coordinating with internal departments, and ensuring our dental engineers and equipment requests are scheduled efficiently. No two days are the same, so attention to detail, strong communication skills, and enjoyment of collaborative working are essential.
🔍 About the Role
You will support engineering service scheduling and equipment installation coordination, handling customer enquiries, scheduling maintenance, raising breakdown cases, managing inboxes, and ensuring all systems and customer information are maintained. You’ll play a central role in keeping our operations running smoothly and ensuring timely, high-quality service for customers.
🛠️ Key Responsibilities
Answer emails and inbound/outbound calls from dental customers and suppliers, resolving engineering support queries and actioning equipment requests
Provide efficient time and geographical management of engineers’ scheduling diaries
Schedule planned maintenance service work to ensure customer equipment is compliant with manufacturer standards
Liaise with internal teams to arrange deliveries and installations of dental equipment
Assist with invoicing processes, ensuring quotations are raised efficiently and resolving key client issues or complaints
Manage multiple inboxes, provide timelines to customers, and maintain accurate information across multiple systems
Work commercially toward service group KPI targets (revenue, breakdown attendance, customer communication)
Act as the first point of contact for engineering support via incoming phone calls
Raise breakdown cases on Microsoft CRM Field One, assign to engineers, keep customers updated, and follow enquiries through to conclusion
Build strong customer and supplier relationships, ensuring quality care and satisfaction
Respond knowledgeably to customer questions about our product and service offering
Ensure customers receive all documentation and reports following engineer visits to maintain compliance for inspection visits
✅ What We’re Looking For
Excellent verbal and written communication skills
Strong organisational abilities and a keen eye for detail
Ability to manage multiple priorities in a fast-paced environment
Customer service or call-handling experience (essential)
Confident using CRM systems and Microsoft Office tools
A collaborative team player with a commercially driven mindset
Access to your own transport (due to location requirements)
🎁 What We Offer
Discretionary company performance-related bonus
Comprehensive discount portal — gym memberships, shopping savings, days out
SmartPay loan scheme (interest-free)
Cycle2Work scheme
Enhanced holiday entitlement — 33 days including bank holidays
An additional day off for your birthday
Option to purchase extra annual leave
Company pension scheme
Dental plan
Company sick pay, life assurance, enhanced maternity/paternity
Eye test vouchers
Mental health support services & virtual GP access
Free on-site parking
🌟 Why Join Dental Directory?
Dental Directory is a rapidly growing provider of specialist products, equipment, and support services across the dental and beauty sectors in the UK and Ireland. Our scheduling team is energetic, collaborative, and passionate about delivering excellent service — and we’re looking for people who share that enthusiasm.
If you’re driven, organised, and love working in a dynamic environment, we’d love to hear from you.
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