Salesforce Platform Analyst
Employer: Forestry England
Location: Remote Worker, United Kingdom
Working hours: 37 hours per week
Salary: £40,388 - £43,482
Closing date: 12th August, 23:58
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Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.
Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.
What you’ll do…
Background
Forestry England is delivering a digital transformation programme that ‘Places customers at the heart of Forestry England and facilitates the use of digital means to truly connect people with the nation’s forests.’
The digital transformation is enabled by the Connections platform which is built on Salesforce technology.
Connections is delivered by the CRM Programme Project Team – a group of capable individuals with a combination of business analysis & design, technology implementation, Salesforce expertise, and change management skills.
The CRM Programme Project Team continue to develop important solutions that will help the organisation improve its customer engagement, customer service and effectiveness.
Purpose
The Salesforce platform at Forestry England has reached a level of maturity with a range of solutions that the business users across various functions rely on. The Salesforce Platform Analyst ensures that this environment is stable and continues to run effectively.
This role of Salesforce Platform Analyst requires 5 years of experience in supporting and ensuring the smooth running of a Salesforce platform.
At Forestry England the Salesforce Platform Analyst will ensure the Salesforce platform and other Salesforce products, for example Experience Cloud, Marketing Cloud, Service Cloud and Salesforce native apps like Gimbal, Findock, are robust, reliable, perform well and meet business needs. The post holder will be responsible for hands-on administration, maintenance, troubleshooting all CRM Salesforce platforms and services encompassing, storage, connectivity, security, regression testing, version control and service desk triage and resolution
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
You can be based anywhere in the country from any Forestry England office, and we support hybrid working from home.
Benefits…
Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
Read more about the benefits on the Forestry England website.
How to apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on a technical skill and strength based questions during your interview.
The Behaviours being assessed at interview are –
Communicating & Influencing
Working Together
Problem Solving
Adaptability
Organisation
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