Sage Support Consultant
Employer: TSG
Location: Home based with the option of hybrid working for those living near one of our offices (Glasgow, Gateshead (Tyne and Wear) or Bristol).
Working hours: Full time, 37.5 hours per week
Salary: Up to £40k + Bonus
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About the role;
As a Sage Support Consultant you will provide first line telephone and remote support to customers for a range of Sage Products and third party add on products.Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Why should I work for TSG?
Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
Responding to and resolving Sage support queries via telephone, email and remote access
Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
Call Management and prioritisation to ensure service levels agreements are met
Problems analysis and investigation work
Data investigation work and report writing
Keeping up to date with latest software / patches
To carry out other support duties that may be required
Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
Always Work safely in accordance with Legislative requirements and Company Policy and Procedures
Work with the Sage and Pegasus Team Leader and Sage Support team to provide continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
Work with Client Directors, Client Success Managers and Client Success Executives to identify customer training or technology improvement opportunities with a view to reducing support issues
Knowledge, Skills & Experience;
Sage 200 Accreditation preferred
Accounting Qualifications preferred
Knowledge of Sage 200c accounting software is essential
Accounts knowledge is essential
Knowledge of Eque2 Construct, Draycir Spindle Document Management, Draycir Credit Hound, Sicon and Eureka add-ons would be a distinct advantage
Good understanding of Microsoft Office products
Excellent written and verbal communication skills
Customer focused with the ability to communicate to customers at a variety of levels
Good working knowledge of databases and queries an advantage
Experience with remote access software and associated technologies an advantage
Benefits;
25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards
If this sounds like the role for you, please apply today to be considered.
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