Safeguarding, Complaints and Assurance Officer (Midlands)
Employer: Life 2009
Location: Home based but there is a requirement to be based in The Midlands
Working hours: 30 hours per week, Monday – Friday
Salary: £30,000 per annum
Closing date: May 1, 2026
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We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support.
This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance.
About the Role
As our Safeguarding, Complaints and Assurance Officer, you will:
Safeguarding
Act as the central point of contact for all safeguarding concerns
Coordinate referrals, maintaining accurate and compliant records
Support staff in recognising and reporting concerns
Liaise with statutory agencies such as local authorities and police
Monitor trends and escalate risks appropriately
Complaints Management
Lead and oversee the end‑to‑end complaints process
Ensure fair, consistent, and timely resolution
Conduct or support investigations
Maintain clear, auditable complaint records
Communicate professionally and transparently with complainants
Assurance, Risk & Continuous Improvement
Provide assurance that risks are identified, recorded, and managed
Produce regular reports for senior leaders and trustees
Support internal audits and external inspections
Analyse data to identify themes and embed organisational learning
Contribute to policy development and staff training
About You
We’re looking for someone who is:
Highly professional, organised and confidential in their approach
Able to work independently and make sound judgements
Compassionate, proactive and committed to our charity’s values
Confident in communicating with a wide range of stakeholders
Skilled in analysing information and producing clear reports
Essential experience:
Managing safeguarding concerns in a charity, public, or regulated setting
Handling and investigating complaints
Strong knowledge of safeguarding legislation
Experience with risk management and assurance processes
Desirable experience:
Working within the charity or voluntary sector
Supporting audits or regulatory inspections
Training or qualifications in safeguarding, social care, law, or investigations
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
Supported housing and community support
Counselling and skilled listening
Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
Humanity – All people are special and equal
Solidarity – We’re with you and for you
Community – We’re better together
Charity – Doing good for one another
Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £30,000 per annum
Hours: 30 hours per week, Monday – Friday
Location: Home based but there is a requirement to be based in The Midlands
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
Birthday Leave (applicable after 1 years service)
Extra annual leave for long term service
Company Pension Scheme
Signed member of the Menopause Workplace Pledge
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
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