Referral Hub Administrator
Employer: Rethink Mental Illness
Location: Remote Working
Working hours: Full time, 35 hours per week
Salary: £22,993.74 per annum
Closing date: 31/07/2025
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Your role
We are looking for an experienced and passionate Referral Hub Administrator to work as part of our Advocacy Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
You will report directly to the senior advocacy referral administrator, who reports to the referral hub contract manager.
You will work directly with the other referral administrators, the senior referral administrator, and the contract manager to deliver services, as well as contract managers, supervising advocates, and advocates within the separate advocacy services.
How you will make a difference
As Advocacy Referral Administrator, I am the first point of contact for anyone contacting the Single Point of Access of our Advocacy services.
I provide first response to clients or referrers and co-ordinate the referral/triage process, working closely with the Contract Manager and Locality Team Leaders.
I provide a first-class customer focused service; responding positively and professionally to a wide range of contacts by telephone, email, post, and webchat.
I work directly with social care and health staff, stakeholders, carers of, and people with learning disabilities, physical and sensory impairments, acquired brain injuries, young people, older people and those with mental health needs.
I am committed to delivering a timely and personalised response to all contacts, ensuring that our Advocacy service is delivered efficiently and effectively in accordance with prioritisation and statutory / contract timescales.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
If you have any questions about the position, please contact - recruitment@rethink.org
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