Recovery Services Access Lead
Employer: Help for Heroes
Location: Remote with travel to Downton, SP5 3RB
Working hours: Full time, 35 hours per week
Salary: Up to £33,995
Closing date: 4th January 2026
-
At Help for Heroes, we help the Armed Forces community live well after service. We have an exciting opportunity for an individual to join our dynamic, fast paced and highly motivated team as a Recovery Services Access Lead.
About the Role
As a Recovery Services Access Lead, you will play a crucial role in managing applications into Help for Heroes’ Recovery Services. From first contact through to allocation, you will guide veterans and their families through the application process, ensuring eligibility criteria are met and individual needs are fully understood.
Working with people who may have complex or multiple support needs, you will carry out initial triage assessments, provide guidance and signposting, and determine the most appropriate Recovery Service to support each individual’s recovery goals.
You will be responsible for ensuring all applications are completed accurately and sensitively, with high-quality data recorded within our CRM and case management systems. Working as part of a dispersed national team, you’ll collaborate closely with colleagues across the organisation to ensure seamless transitions into wider Recovery Services.
About You
You will be empathetic, confident and solutions-focused, with the ability to handle emotionally sensitive or high-pressure conversations with professionalism and care. You’ll bring strong judgement, attention to detail and a commitment to delivering an excellent experience for every client.
You’ll bring:
Strong communication and empathic listening skills, with confidence managing complex or emotional conversations
Experience working with case management systems and Microsoft Office 365
A proactive, collaborative and solutions-focused approach
The ability to make sound decisions independently while working remotely, and to report effectively to line management
Flexibility in adapting to different communication styles and platforms
Experience within the charity and/or military sector
The ability to work effectively as part of a dispersed, cross-functional team
Initiative and creativity to contribute to the ongoing development of a high-quality, sustainable service
A strong alignment with the values, ethos and behavioural framework of Help for Heroes is essential.
About the Team
You’ll be part of a national Recovery Services team that works collaboratively across the organisation to ensure veterans and their families receive timely, appropriate and effective support. The Access team plays a key role in shaping first impressions and setting the foundation for successful recovery journeys.
You’ll join a supportive, purpose-driven team that values empathy, professionalism and continuous improvement.
In return we can offer you:
Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
Opportunity to buy and sell up to 5 days annual leave per year.
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
3 volunteer days per year to support the Help for Heroes community.
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 4th January 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection.
You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
Love building long-term supporter relationships
Enjoy taking ownership and seeing campaigns through end to end
Use insight and analysis to inform decisions and improve performance
Are organised, detail-focused and calm under pressure
Value collaboration and shared success
Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.
Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
Opportunity to buy and sell up to 5 days annual leave per year.
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
3 volunteer days per year to support the Help for Heroes community.
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 23rd January 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.