Quality Improvement Operations Manager (London)
Employer: The Royal College of Radiologists
Location: Hybrid: attendance at our London office is required 1-2 times per month
Temporary: 12 months fixed-term
Working hours: Full-time/35 hours per week
Salary: £54,869 - £60,644 per annum dependent on experience, plus excellent benefits
Closing date: The closing date for applications is 23:59 on 20 April 2026
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As Quality Improvement Operations Manager, you will play a central role in leading and coordinating the operational delivery of the QSI scheme. You will manage and support the teams responsible for assessment activity, ensuring consistency, quality, and excellent experience for services engaging with QSI.
You will also lead a significant business process improvement programme, identifying opportunities to streamline workflows, improve efficiency, and embed sustainable ways of working using data, automation and practical system improvements.
This is an exciting opportunity to play a pivotal role in shaping and strengthening a nationally recognised quality improvement scheme that supports imaging services across the UK. You will work with a committed, expert team and contribute directly to improving the quality and safety of patient care.
What you’ll do:
Lead and coordinate day‑to‑day operational delivery of the QSI scheme, ensuring systems, processes and resources are fit for purpose.
Working with your team and other teams across the orgnisation, you will identify, prioritise and deliver operational and business process improvements, embedding agreed changes into business‑as‑usual.
Use data, feedback and insight to continuously evaluate effectiveness and drive improvement.
What you’ll need:
Experience leading operational teams and improving processes in a structured, pragmatic way.
Confidence managing multiple priorities, using data and insight to inform decisions.
Strong communication and relationship‑building skills, with the ability to work effectively with clinical and professional stakeholders.
A commitment to quality, continuous improvement, equality, diversity and excellent customer service.
The ability to work autonomously while collaborating effectively across teams and organisations.
This is an exciting opportunity to play a pivotal role in shaping and strengthening a nationally recognised quality improvement scheme that supports imaging services across the UK. You will work with a committed, expert team and contribute directly to improving the quality and safety of patient care.
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