Professional Services Engineer - Backup*
Recruitment Agency: VIQU IT Recruitment
Location: Fully Remote
Salary: £60,000 - £80,000
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VIQU has partnered with a specialist data protection services provider that continues to grow its customer base. They are looking for an experienced Professional Services Engineer to join their Projects and Professional Services team, delivering and implementing enterprise backup and data protection solutions for customers from initial design through to completion.
This is not a BAU backup administration role. They need someone with several years of hands-on deployment and implementation experience who is comfortable taking ownership of customer-facing technical projects.
Key Responsibilities
Lead technical delivery across SMB and enterprise customer projects
Deploy and implement enterprise backup and data protection solutions
Work with customers to implement agreed solution designs
Troubleshoot complex technical issues during implementations
Manage escalations with vendor support and engineering teams
Produce HLDs, LLDs, as-built documentation and other technical documentation
Act as a technical point of escalation internally and externally
Support Account Managers and Technical Pre-Sales where required
Take ownership of customer projects through to successful completion
Key Requirements
Strong hands-on experience deploying and implementing enterprise backup and data protection solutions
Experience with technologies such as Commvault, NetBackup, Veeam, Rubrik, Druva or Zerto
Previous Professional Services or customer-facing technical delivery experience
Experience delivering solutions from design through to implementation
Comfortable independently owning technical deployments and customer projects
Strong troubleshooting capability
Experience working with Statements of Work, HLDs, LLDs and technical documentation
Strong customer-facing communication skills with both technical and business stakeholders
Good understanding of wider infrastructure including networking fundamentals, DNS, datacentres and virtualisation
Exposure to VMware, Hyper-V, Nutanix, Azure, AWS, Microsoft 365, Linux or PowerShell would be beneficial
Benefits include investment in training and development, 25 days' holiday plus an additional day for your birthday, early Friday finishes in July, enhanced maternity and paternity policies, holiday carry-over options and health insurance.
This opportunity would suit an experienced Backup, Data Protection or Professional Services Engineer who wants to remain technically hands-on while taking ownership of enterprise customer deployments.
Apply now to speak with VIQU IT in confidence, or contact Aaron via the VIQU website.
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