Performance and Insight Coordinator
Employer: Fire Fighter’s Charity
Location: This role is remote based in the UK. The successful candidate will work from home, with occasional travel across the UK.
Working hours: Full time – 37.5 hours per week
Salary: Annual Salary £38,618 plus benefits including 8% non-contributory pension
Closing date: 28 September 2025 11:59 pm
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About us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.
About the Role
Our Performance and Insight Coordinator is a new role within Fire Fighters Charity, giving a rare opportunity to implement and develop tools and metrics to enable us to provide the best possible health and wellbeing support for our fire service community.You will gather and analyse data from a range of different sources, and present information to help us make the best decisions across our organisation. You will be key in identifying emerging issues and opportunities, to support organisational planning, learning, and improvement.
You will ensure the organisation remains informed, responsive, and connected to what matters most. This will include coordinating organisational performance and impact metrics, alongside monitoring key internal and external relationships, such as Fire and Rescue Service and other partners.
Working within the Change and Innovation function, you will build and maintain a data and feedback infrastructure that integrates internal perspectives, user feedback, service performance metrics, and informal intelligence.
This role is remote based in the UK. The successful candidate will work from home, with occasional travel across the UK.
This role is subject to a Disclosure and Barring Services Check.
About You
We are looking for someone who can:Combine data, listen, observe, and then feedback through a compelling narrative
Communicate clearly and effectively, both verbally and in writing, to a range of audiences
Be responsive to changing priorities and manage multiple threads at once
Our ideal candidate would have experience in:
Gathering and working with both qualitative feedback and quantitative data
Working with performance metrics, evaluation, or learning systems
Synthesising diverse sources into clear, actionable intelligence
Communicating findings to senior leads and non-specialist audiences
We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.
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