People Operations Specialist
Employer: Cleo
Location: Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
Salary: Not listed
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At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About the role
We’re looking for a People Operations Specialist to help us build and support a world-class employee experience as we scale. In this role, you’ll play a key part in managing the full employee lifecycle, driving process improvements, and making sure our people systems and workflows run smoothly across our global team.
Key Responsibilities
Own the preparation and submission of accurate payroll data for the UK, US, EU, and our global EOR populations, collaborating closely with our Finance team to ensure each cycle runs smoothly.
Review, identify, and implement automation opportunities across our processes, helping reduce manual work and improve efficiency.
Manage and maintain day-to-day People Ops workflows, ensuring data accuracy, compliance, and smooth operations across the employee and contractor lifecycle.
Support the wider People Operations team on operational and strategic projects, including process optimisation, tooling implementation, and documentation improvements.
Jump in wherever needed,providing ad-hoc support across the People Ops team during peak periods or for special initiatives.
Be a systems super-user, helping optimise our HRIS and People tools (we use Hibob & Rev People), ensuring clean, reliable People data and smooth integrations.
Champion People compliance, maintaining documentation, contracts, right-to-work records, and supporting People Partners on sensitive or complex cases.
Identify opportunities to strengthen People workflows, proposing improvements that enable seamless scaling and a consistent global employee experience.
What We're Looking For
You have 2–3+ years of experience in People Operations and can demonstrate impact across processes and people systems.
You have hands-on experience with payroll, ideally across multiple geographies (UK/US/EU) and experience supporting contractor pay.
You’re comfortable working with EOR providers and understand how to navigate multi-country People setups.
You’re a systems and workflow enthusiast, experienced in HRIS platforms (Hibob experience is a plus), with a track record of driving automation and improving manual processes.
You’ve worked in a high-growth, fast-paced environment, ideally within tech or another scaling industry.
You have strong Excel/Google Sheets skills, including formulas and process-oriented problem solving.
You’re highly detail-oriented and reliable, with a strong commitment to accuracy, especially when handling sensitive and confidential information.
You’re collaborative, adaptable, and eager to support wherever needed across the broader People and Operations functions.
What do you get for all your hard work?
A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles.
Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
Other Benefits
Company-wide performance reviews every 6 months
Generous pay increases for high-performing team members
Equity top-ups for team members getting promoted
25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
6% employer-matched pension in the UK
Private Medical Insurance via Vitality, dental cover, and life assurance
Enhanced parental leave
1 month paid sabbatical after 4 years at Cleo
Regular socials and activities, online and in-person
We'll pay for your OpenAI subscription
Online mental health support via Spill
Workplace Nursery Scheme
And many more!
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
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