Head Of Revenue Operations
Employer: BioPhorum
Location: Home-based (UK) with occasional UK & international travel
Working hours: Full time
Salary: Not listed
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The Head of Revenue Operations (RevOps) will establish and lead BioPhorum’s Revenue Operations function, creating the processes, infrastructure, and data models required to drive alignment, efficiency, and growth across the organisation. This role will act as the strategic and operational backbone for the Commercial, Finance, and Customer Success teams, ensuring seamless integration of systems, accurate forecasting, and robust performance tracking. The position combines strategic design with hands-on execution, optimising workflows, implementing technology solutions, and enabling data-driven decision-making.
Working closely with the Chief Commercial Officer and other senior stakeholders, the Head of RevOps will serve as the connective tissue across teams, ensuring clarity of goals, consistency of processes, and delivery of measurable outcomes. This is an exciting opportunity for an experienced RevOps leader to shape a critical function within a growing organisation and play a pivotal role in driving commercial success.
Main Responsibilities
Establish Revenue Operations (RevOps) within BioPhourm, defining the processes and infrastructure needed to drive improvement and change throughout the organisation.
Design and establish the
RevOps
data ‘model’ required to support the processes, standards,
reporting and KPI tracking across the Commercial teams
(including Marketing),
Finance and the broader organisation to support strong decision making.
Ensure optimised operating processes and workflows across Sales, Marketing, Customer Success, Phorums and Finance to improve conversions and the overarching customer experience.
Act as the key point of commercial ownership
of the RevOps tech stack, ensuring system utilisation is maximised and delivering against their intended objectives.
Through the establishment of strong working relationships with Finance, lead the pipeline and revenue forecasting processes, ensuring the accurate flow of information from Commercial through to Finance — continually finding new ways of data accuracy and streamlining the flow.
Working with the Chief Commercial Officer, act as the ‘connective tissue’ between the Commercial teams ensuring the teams remain aligned, goals between teams are clearly understood and metrics tracked and measured to enable the team to perform at their best.
Develop, write and distribute key training pieces, playbooks and proven practices that ensure strong commercial productivity and adoption of processes, tools and standards.
In conjunction with the Chief Commercial Officer, HR and Finance, develop the annual commission plans, ensuring the levers drive the intended sales behaviours, suitability reward sales professional and incentivise over-achievement.
Developing the metric reporting including contact-to-case, marketing metrics, new sales & renewals.
Implement and robustly police the accuracy, completeness and currency of CRM data and
adherence to the BioPhorum Sales Process.
Lead initiatives that improve conversion/success rates at key process steps.
Prepare management and Board reporting packs as required.
Knowledge, Skills & Abilities
Very strong
and successful track record in Revenue Operations, Sales Operations, or related roles, ideally in a B2B SaaS or high-growth environment.
Builder Mindset: Proven ability to establish RevOps from scratch, including process design and tool implementation.
Highly analytical and numerate, strong data analysis and reporting capabilities; proficiency with BI tools and CRM systems — able to craft compelling narratives through data to drive change and improvement.
Able to work effectively when shifting between high-level strategy and tactical execution.
Can operate in an agile manner, able to respond to customer needs while operating within broader business frameworks.
Strong leadership experience, able to drive strong performance, delivery and engagement especially to a broader cohort who report into other managers.
Experienced working within a private equity environment, ability to operate a pace, understand the importance of impact and driving outcomes for customers.
Highly organised, able to develop strong go-to-market and project plans and execute against them.
Has a strong bias to action — enjoys the ‘thrill’ of operating within a pacey environment.
Very strong communication skills, able to influence a variety of personalities and personas.
Excellent presentation skills, able to build and present compelling stories, take people ‘on a journey’.
Creative thinker and strong problem solver, can ideate solutions to problems quickly, able to express these ideas in clear digestible terms.
Experience in the pharmaceutical, life-sciences or healthcare industries, to aid contextual awareness.
Location
This is a home-based role within the United Kingdom.
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