Online Communities Assistant
Employer: Alzheimer's Society
Location: Home based
Working hours: 35 Hours per week
Salary: £25,391 - £27,450 Per Annum
Closing date: 06 May 2026
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About The Role
We’re looking for two compassionate and organised Online Communities Assistants to support the delivery of our Dementia Support Forum and wider online communities. Available 24/7, these services provide vital peer support for people affected by dementia, helping them connect with others, share experiences, and access support whenever they need it most.
You will play a key role in ensuring the Forum is a safe, welcoming and engaging space for members. Acting as the first line of support, you will moderate content, respond to safeguarding concerns, manage enquiries, and support volunteers and users with empathy and professionalism.
You will also help shape and improve the service by contributing to insight, content creation, and digital improvement projects that enhance the reach and impact of the Forum.
Please note: This is a fully remote, home-based role with a 5 out of 7 working pattern, which may include some weekend shifts to support service coverage.
About you
You will have:
Experience in online moderation, digital communities, customer support, safeguarding, or a similar environment.
Confidence handling sensitive, emotional or challenging conversations.
Strong written communication skills and the ability to respond clearly and empathetically.
An understanding of safeguarding principles (or willingness to learn quickly).
The ability to remain calm and make sound judgments in fast-paced or high-risk situations.
A collaborative approach to working with volunteers and cross-functional teams.
Confidence using digital tools and platforms, with an interest in continuous improvement.
Key Responsibilities
Support the day-to-day running of the Dementia Support Forum, ensuring a safe, welcoming and well-managed online community.
Moderate user-generated content in line with policies, removing or responding to content as required.
Identify, assess and escalate safeguarding concerns in accordance with organisational procedures and legislation.
Provide empathetic support to forum users, volunteers and contributors, including managing conflict sensitively.
Manage the service email inbox, triaging and responding to enquiries in a timely and appropriate way.
Support and work alongside volunteers, helping them manage queries, moderation tasks and complex or sensitive situations.
Interviews for this role have been provisionally scheduled to take place via MS teams w/c 18th May 2026.
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
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