Onboarding Specialist
Employer: Pion
Location: Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval — sadly, we can’t say yes to every beach).
Working hours: Full Time
Salary: Not listed
-
A little bit about us…
Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce.
Life at Pion Where People Thrive
At Pion, we’re driven by big ideas and bold thinkers.
Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and . That mission demands diverse perspectives and a culture where everyone belongs.
Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.
Check out our to find out more about our culture.
shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.
About the role.
We are looking for an Onboarding Specialist to join us for a 12 month Maternity Cover contract.
Responsibilities include
Own onboarding for existing brand upsells and expansions across ~30 key accounts, including leading brands such as Gymshark, ASOS, adidas and Princess Polly.
Partner closely with Account Managers to support expansion into new consumer groups and markets, ensuring smooth introduction and alignment with brand stakeholders.
Manage the full onboarding journey from asset collection through to setup, integration and go-live across tools such as Salesforce, Asana and Google Suite.
Coordinate and schedule launch and media campaigns, ensuring all stakeholders are aligned and launch timelines are delivered successfully.
Monitor post-launch performance in the critical first 24 hours, tracking campaign effectiveness, resolving issues, managing support tickets and proactively unblocking delays.
Requirements
A little bit about you.
We’d really like to hear from you, if you haveExperience in a B2B, client-facing role such as Customer Success, Customer Support or Client Services, with a strong understanding of managing relationships and delivering excellent client outcomes.
Highly organised with the ability to thrive in a fast-paced environment, effectively managing multiple onboarding projects, deadlines and priorities simultaneously.
Strong communication skills across email, phone and video calls, with the confidence to engage and update clients throughout the onboarding and launch process.
Proven ability to manage end-to-end project delivery, ensuring onboarding, integration and launch processes are executed smoothly and to a high standard.
Familiarity with Google Suite and experience working with ticketing systems to manage, track and resolve client issues efficiently.
Benefits
Life at Pion.
Let’s take a look at a few things that make Pion an amazing place to work…
💰 Competitive salary.
🌴 30 days annual leave, plus bank holidays.
🏆 Accreditedcompany in three categories.
🧠 Commitment to personal development and career growth, coaching workshops and progression plans.
👩🏽💻Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval — sadly, we can’t say yes to every beach).
📅Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
❤️ Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
🛍️ Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more!
💻 £200 work from home set up allowance to put towards your at-home working space.
Want to know more?
Check out our for everything you need to know about starting a career with Pion.Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s' use of your personal information.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Get ongoing support throughout your job search with The Work From Home Hub’s on‑demand Q&A service.
When you join The WFH Hub blog, you gain access to a private Facebook group where you can ask job‑search questions every week, plus over 70 helpful blog posts - all for a one‑time fee of £5.
Whether you need help checking a detail in a job advert, getting a bit of encouragement before an interview, wondering what questions you might be asked, or figuring out where to look for part‑time, evening or term‑time roles, it’s a space designed to support you throughout your search.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.