Helpline Advisor
Employer: Beat
Location: Home based
Working hours: 25 hours - normally worked over 4 days
Salary: £24,018 (per-annum £18,013.70) – this includes a 3.5% shift increase.
Closing date: Thursday 11th September at 9am
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Salary: £18,013.70 (annual salary)
Location: Home based
Number of positions: 1
Expiration date: 11 Sep 2025
The role will be busy and varied, and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat, email, social media, and facilitating daily online peer support groups. The Helpline Advisor will work closely alongside the Helpline team who are currently all based remotely. This includes Senior Helpline Advisors, Digital Helpline Volunteers, the Deputy Helpline Manager, and the Helpline Manager. Beat are receiving more contacts than ever before, this is an opportunity to make a difference to the lives of each and every person that gets in touch, this includes sufferers, family, friends, supporters and more.
We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.
The closing date for this position is Thursday 11th September at 9am however Beat has the right to close this position at any time, so please do submit your application early to avoid any disappointment. Shortlisted candidates will be invited to interview by close of business on Thursday 18th of September.
Interviews will take place on Thursday 25th September via Microsoft Teams.
For any queries relating to the role please forward to the attention of Emma Jamieson at talent@beateatingdisorders.org.uk.
If you have difficulty accessing or using this version of the application form, please contact jobapplications@beateatingdisorders.org.uk before applying.
Please note we cannot accept CVs or applications from those residing outside of the UK.
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