Member Engagement Manager
Employer: The Climate Coalition
Location: Remote · UK - Remote but with at least monthly meetings in London
Temporary: Maternity Cover - 10 to 12 months
Working hours: 35 hours per week. Our core hours are 10:00 - 16:00. This role requires occasional evening meetings in order to meet the needs of the partners and funders we work with.
Salary: £34,500 - £39,000 (GBP)
Closing date: This role has no specific closing date
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The Climate Coalition is the UK’s biggest group of people dedicated to action on climate change with a combined supporter base of more than 22 million people. We encompass over 130 organisations spanning nature, environment, international development, faith, community and women’s groups – from the National Trust to the NUS, WWF to the Women’s Institute, the RSPB to Islamic Relief.
We bring people from all walks of life together to use their voices to ask decision-makers to take urgent action to tackle climate change and protect what we love from its worst impacts. In the coming year, we will be working with our members to mobilise networks and individuals in local communities to demonstrate the public mandate for urgent political action.
The Climate Coalition is coordinated by a small central secretariat team, working closely with colleagues from our member organisations.
ABOUT THE ROLE
The Membership Engagement Manager is the glue in the coalition, bringing together its 130 members from across the charity sector and beyond to help create a cleaner, greener and healthier nation. Working across the whole secretariat, from campaigns to communications to fundraising, this role is critical in the running of the organisation and supporting the aims of the coalition.
The Membership Engagement Manager will ensure TCC effectively supports its membership to become more than the sum of its parts, playing a pivotal role in strengthening and expanding our coalition by building and facilitating meaningful relationships with member organisations, both new and existing. This position is responsible for enhancing member engagement, ensuring the delivery of value to our members, and supporting the organisation's strategic objectives through effective membership management and communications.
This role requires someone proactive, organised and adaptable, who can balance competing priorities from differing members while ensuring all are heard.
JOB DESCRIPTION
Fundraising and Partnerships (60% of role)
Work with the Executive Director to develop and deliver TCC’s income strategy, including trusts and foundations, major donors, membership, and new opportunities.
Oversee and coordinate the full fundraising cycle, including prospect research, drafting proposals, managing reporting requirements, and maintaining supporter relationships
Develop and steward strategic partnerships (corporate, NGO, philanthropic), working closely with the Executive Director and Head of Operations.
Work with Secretariat colleagues to ensure fundraising and partnership communications are engaging, accurate, and aligned with TCC’s brand and values.
Member Engagement & Support
Serve as the primary point of contact for member organisations, addressing inquiries and providing support to enhance member satisfaction.
Develop and implement strategies to increase member engagement, including organising events, webinars, and networking opportunities, including regular All Coalition Meetings and Annual Movement Gatherings.
Facilitate onboarding processes for new members, ensuring a smooth integration into the coalition.
Ongoing relationship management of members, including effective outreach and communications
Invoicing membership fees and ensuring payment is made
Lead on communications to members through a regular newsletter and ad-hoc communications around campaigns
Supporting members to engage with TCC activity
Work with colleagues to co-create campaigns and activities that meet member needs and ambitions
Membership Growth & Retention
Design and execute membership recruitment campaigns to attract new member organisations.
Monitor membership trends and feedback to develop retention strategies and reduce member attrition.
Collaborate with the Digital Campaigns Manager to promote membership benefits and success stories.
Data Management & Reporting
Maintain accurate and up-to-date membership records using the organisation's CRM system.
Generate regular reports on membership statistics, engagement levels, and feedback to inform strategic decisions.
Analyse data to identify opportunities for enhancing member value and engagement.
Infrastructure to support Collective Impact
Responsible for the maintenance and development of the central Member Resource Hub
Responsibility for managing the day to day delivery of the Local Intelligence Hub project (online data hub providing climate-relevant data at a constituency level), including being the key contact with our external partner organisation who maintain and develop the hub, and keeping TCC members and staff involved and informed about the project as needed.
Contribute to the development of programs and services that meet the evolving needs of members.
Represent the organisation at external events and forums to promote membership and build partnerships.
The job description is not exhaustive and you may be asked to carry out additional tasks which are appropriate to your job role, as required by your line manager.
PERSON SPECIFICATION
Essential
Proven experience in membership management, stakeholder engagement, or a related field.
Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders, using facilitation skills to bring people together in a meaningful way
Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
Some experience of line management of volunteers or paid staff
Proven ability to support the work of committees and take minutes.
Demonstrable experience of organising meetings and conferences.
Proven ability to maintain simple accounts and oversee budgets.
Able to handle administrative tasks in a quick and efficient manner, including organising meetings and responding to enquiries quickly
Works well as part of a team, but also a self-starter that’s able to take initiative while working with little supervision
Highly organised and meticulous.
Commitment to EDI and representation
Desirable
Experience working within a coalition or membership-based organisation.
Familiarity with the climate and environmental sector.
Knowledge of best practices in member engagement and community building.
Proficiency in using CRM systems and data analysis tools to manage membership information and generate insights.
OUR VALUES
By joining The Climate Coalition Secretariat, you are committing to living out and contributing to the evolution of our shared values. These values shape how we work together, collaborate with our members, and drive change.
Courageous Creativity – We embrace innovation with an ambitious test-and-learn mindset, recognising that fallen leaves enrich the soil, creating the foundation for meaningful change.
Collective Power – Through collaboration with each other and our members, we lift each other up and channel our ambition into building stronger, people-centred outcomes.
Authentic Openness – With radical transparency and psychological safety, we build trust with integrity and clarity to pursue our shared ambitions.
These values are not just words—we actively uphold them in our work and relationships. As part of our team, you will help embed, champion, and continue shaping them as we grow together.
Sometimes we all experience a bit of imposter syndrome. At The Climate Coalition we believe that imposter syndrome is a manifestation of the oppression many of us face on a day to day. We have no specific education requirements, and experience can be in a paid or unpaid context. You don’t have to tick all the boxes for each role to apply. If you feel a pull towards a specific role and believe you could make a difference we would love to hear from you!
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