Licensing Compliance Advisor
Employer: Canal & Rivers Trust
Location: The role offers the opportunity and flexibility to predominantly work from home, with occasional time spent in a nearby Hub for collaborative working in either Birmingham, Newark, Hatton, Leeds, Burnley or Gloucester (whichever is nearest to where you live).
Travel will occasionally be required within the region for site visits, events and meetings. It is therefore essential that you are able to effectively work from home, whilst also having the flexibility to be mobile when necessary.
Working hours: Full time or part time. Canal & River Trust have a flexible working policy and are open to considering part-time applicants.
Salary: £28,500 per annum
Closing date: Tuesday 4 November 2025 at 00:59
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About the Trust
We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?
Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.
The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historically and environmentally important canals, rivers, docks and reservoirs – preserving and protecting them for future generations.
We’re offering an amazing opportunity to join our charity as a Licensing Compliance Advisor in our Licencing Compliance & Enforcement team. Your role, you will be providing the business with administration and internal customer service support, assisting all functional departments in achieving Canal & River Trust’s aims to increase the number of people using the waterways and improve safety whilst protecting the heritage, environment, and integrity of our unique inland waterways network.
Licensing, Compliance, 6 Enforcement play a vital role in supporting customers achieve licence compliance, reporting and signposting of vulnerability and safeguarding concerns, and protecting c.£25m income derived from boat licensing.
Our-values (https://canalrivertrust.org.uk/refresh/media/thumbnail/35240-our-values.pdf) and below.
Location
The role offers the opportunity and flexibility to predominantly work from home, with occasional time spent in a nearby Hub for collaborative working in either Birmingham, Newark, Hatton, Leeds, Burnley or Gloucester (whichever is nearest to where you live).
Travel will occasionally be required within the region for site visits, events and meetings. It is therefore essential that you are able to effectively work from home, whilst also having the flexibility to be mobile when necessary.
Canal & River Trust have a flexible working policy and are open to considering part-time applicants.
About the role
Key responsibilities:
Review customer and licensing data generated from various systems and commence relevant enforcement and customer support processes.
Ensure processes run correctly; generating and reviewing exception reports as
Allocate process tasks to within Licensing, Compliance, and Enforcement
Ensure processes are progressed effectively and in a timely manner, through monitoring and working with team members.
Undertake analysis of cruising patterns and behaviour to determine compliance with licence and legislative requirements and inform future licensing offers and decisions.
Assess sightings data to establish compliance with other licence and statutory
Provide customer support, in writing and on the phone, including advice on boat licence requirements, relevant legislation, enforcement and welfare processes, and licence and online shop account queries.
Support customers processing boat licence applications and making account changes over the phone, understanding and solving system issues.
Support early identification of potential vulnerabilities, equalities issues, safeguarding concerns, and other factors that may require involvement from our welfare or safeguarding
As required, provide data to support management reporting
Raise purchase orders, create one-time vendors, and process invoices in line with defined processes and timescales.
Ensure Billing processes are adhered to, and systems kept up to date.
Identify and support customers whose direct debit applications have failed.
Administer customer refunds, accurately calculating figures using account information.
Displaying the Trust values and behaviours at all time.
About you
Technical:
Educated to A level standard or equivalent e.g. NVQ Level III Business Administration, advantageous.
A confident communicator with excellent organisational and planning skills.
Ability to work closely to various processes, with great attention to detail and awareness of legislative requirements.
Ability to work with customers where a structured approach is required, often in difficult, complex, and sensitive circumstances. Experience dealing directly with customers or the public regarding complaint, conflict, or enforcement is advantageous.
Experience of systems handling financial transactions, invoicing, and purchase orders.
Computer literacy, including knowledge of Office 365 suite, particularly MS Excel, and use of a Customer Relationship Management systems.
Knowledge of or experience in SAP functions and reports is desirable but not essential.
General:
Ability to manage a high workload working predominantly from home, remaining focussed and meeting deadlines.
Ability to work closely and co-operatively with others to identify and complete actions and tasks within processes.
Willingness to comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses.
Good knowledge of GDPR, Freedom of Information Act, Equality Act 2010 and how this impacts your work.
Assess the risks and make adjustments to work methods where appropriate.
Consider your own and others behaviour.
To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all time.
To apply: click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.
If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What we offer
In addition to your annual base salary of £28,500, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:
Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
Annual £200 personal learning & growth award to spend on any learning related activity.
Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
Free fishing facilities across our canal network.
Find out more about us on our website: https://canalrivertrust.org.uk/about-us
We care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.
At the Trust, we empower our people to flow and thrive both on and off the water. Our colleagues enjoy a variety of benefits that enhance their lives while working in a place that positively impacts others. We take pride in our people, protecting heritage and preserving wildlife, and we’re all about the future of our colleagues and the future generations who love and use our network. Inspired by people, we harness the different ways of working and thinking, ensuring our teams grow and reach their full potential.
Navigate your future and lock in your career as we keep our canals open and alive.
Find out more about us on our website: https://canalrivertrust.org.uk/about-us
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