Learning & Development Talent & Onboarding
Employer: Hays Travel
Location: Homebased, willingness to travel
Working hours: Full time
Salary: Not listed
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Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service. We have over 5000 colleagues spread across our 476 retail branches on the high street, our independent partners, home workers and franchises.
We are committed to the development of our colleagues across the business.
The role will be suited to someone who has a passion for learning and development and supporting our new colleagues across the business.
At Hays Travel, we pride ourselves on delivering exceptional customer service therefore we require someone that shares the same values and ethos.
The successful candidate will be responsible for delivering exceptional first impressions when welcoming our new colleagues, providing them with the skills and knowledge to fulfil their roles.
Main Responsibilities
Develop and deliver engaging and motivational inductions and training that inspires new colleagues to achieve success
Utilise a variety of instructional techniques to ensure a dynamic and inclusive learning environment
Evaluate the effectiveness of current inductions and training sessions suggesting any improvements
Research and write engaging training content for both a virtual and classroom delivery
Coach and develop colleagues during 1-2-1 support sessions
Effectively communicate and positively promote organisational changes
Demonstrate a high level of competency with department and company technology
Be able to self-reflect and identify areas for personal development
Liaise and build relationships with all areas of the business
Exceptional time management, organisational skills, and attention to detail
Display a motivated ‘can do’ attitude, and strive for excellence
Provide exceptional customer service at all times
Competencies
Attention to detail and high levels of accuracy
Excellent organisational and time management skills
Flexible to meet the needs of the business & be willing to travel
Strong digital skills
Excellent coaching skills
Strong initiative to drive business objectives forward
Strong people skills, ability to adapt & build relationships
Essential qualifications & experience
Previous experience of working in the travel industry
Qualifications & experience desirable but not essential
Experience of coaching
Level 3 + qualification in education and training
Experience of working with people from diverse backgrounds
Previous training experience of classroom/remote delivery
About you
Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team.
Ability to build relationships effectively with all colleagues
A collaborative & resilient team player who thrives in a fast-paced environment
Assertive/confident classroom management techniques
Dedicated and eager to learn
Excellent verbal and written communication skills
Creative, resourceful & problem-solving skills
Effective motivational skills and the ability to remain positive and professional at all times
Our values
Our SMILE values are embedded into our company and ensure our teams work strongly together
At Hays Travel we display these values at all times
Supportive
Motivational
Innovative
Loyal
Excellence
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
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