IT Business Relationship Lead
Employer: Canal & River Trust
Location: The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces or other Trust locations as and when required.
Working hours: This role follows 37 hours, Monday to Friday working pattern.
Salary: £40,000
Closing date: Wednesday, 28 October 2026 at 00:59
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About the Trust
We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?
Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.
Join Our Team: IT Business Relationship Lead.
Working Hours & Travel
This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces or other Trust locations as and when required.
Role Overview
As the IT Business Relationship Lead, you will play a key role in building strong partnerships between IT and the wider organisation. Working closely with business stakeholders, you will help translate strategic objectives into effective technology solutions, ensuring IT services deliver real value and support organisational goals.
Acting as a trusted advisor, you will identify opportunities for innovation and process improvement, helping teams harness technology, data and integration capabilities to achieve better business outcomes. From shaping new ideas through to implementation, you will bridge the gap between business needs and the art of the possible, driving transformation and continuous improvement across the organisation.
Key Responsibilities
Build and maintain strong relationships with business leaders and stakeholders, acting as a trusted link between IT and the wider organisation.
Collaborate with teams to understand business priorities, challenges and technology requirements, ensuring IT initiatives align with organisational goals.
Identify opportunities to improve business processes, efficiency and outcomes through technology, data and digital innovation.
Manage and communicate the business demand pipeline, ensuring requests are prioritised, scheduled and progressed effectively.
Monitor IT project delivery, performance and risks, providing regular updates to stakeholders and driving successful outcomes.
Ensure high-quality IT service delivery by tracking KPIs, SLAs and continuous service improvement opportunities.
Champion innovation by evaluating emerging technologies and supporting initiatives that deliver measurable business value and return on investment.
Support the development of business cases, requirements and project proposals, taking ideas from concept through to project initiation.
Promote best practice in business analysis, requirements gathering and documentation to improve organisational knowledge and decision-making.
Work with project managers, partners and funding bodies to deliver technology projects and innovation initiatives on time and within budget.
About You
Experience
Previous experience of working with business teams at various levels of seniority
Experience of leading cross-functional teams through processes designed to determine business and functional requirements
Wide experience / awareness of different technologies, IT processes and methodologies
Awareness of data & reporting tools, security considerations, integration capabilities and automation / AI
Practical experience of business process improvement, requirements gathering tools and techniques
Knowledge of integration and cloud technologies
Experience of working with both technical and non-technical teams
Creating IT solution requests from scratch to fully formed requirements
Skills & Attributes
Excellent communication, documentation and presentation skills
Excellent stakeholder management / relationship skills
Strong analytical and problem-solving skills, with a strategic mindset
High level expertise in business process improvement and workshop facilitation to bridge business and technical requirements
Ability to conceive, visualise, explain, design and help articulate end-to-end solutions
Sound understanding of best practice solutions architecture design principles, methodologies and governance (e.g. TOGAF or equivalent)
Ability to manage conflicting priorities and meet deadlines
In touch with general IT developments/trends and new technologies
Proactive and self-motivated
What We Offer
In addition to your annual base salary of £40,000. We also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1.
Our values
We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.
All of our jobs can be considered on a part time, flexible or job share basis.
We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.
At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions – without exception - are made by our hiring managers.
Navigate your future and lock in your career as we keep our canals open and alive.
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