Insight Lead
Employer: Maximus
Location: Homebased
Working hours: Full-time
Salary: £38,000 - £49,000
Closing date: 08-Apr-2026
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Home based
Salary - £38,000 - £49,000
Benefits include:
25 days annual leave
9% combined pension
Flexible benefits
Holiday trade scheme
Job Purpose:
The Insight Lead is responsible for delivering high quality performance insight, analysis and modelling across a defined portfolio of contracts or operational areas. The role acts as a key link between Business Intelligence, Performance, Operations, Finance, Commercial and Planning teams, ensuring performance trends, risks and opportunities are clearly understood and supported by robust evidence.
You will produce accurate, actionable insight and contribute to forecasting, scenario modelling and impact assessments that support operational and commercial decision making. Working closely with the Senior Insight Lead, you will help shape how insight is used to understand performance and drive continuous improvement.
Accountabilities:
1. Deliver high quality performance insight across a portfolio of contracts, including deep dive analysis, identification of risks and opportunities, and examination of internal and external cross supplier trends.
2. Identify and ensure that KPIs are monitored and acted upon by the appropriate manager in a timely manner, escalating ongoing performance concerns to ensure remedial action is taken to maintain a positive customer experience.
3. Develop scenario based analysis modelling to inform operational performance planning, glidepaths, commercial decisions and financial assumptions.
4. Act as a trusted SME and Insight partner for colleagues across Operations, BI, Finance, Commercial, Planning and Performance, ensuring consistent interpretation of data and performance drivers. Support Business Intelligence with UAT activities to ensure reporting products accurately reflect operational needs. Contribute to maintaining consistent logic, definitions and interpretation by users.
5. Produce clear, accessible insight through written reports, presentations and ad hoc analysis, ensuring outputs are actionable, well structured and audience appropriate.
6. Coordinate and contribute to impact analysis related to operational change, legislative change, commercial activities, quality actions or transformation programmes, ensuring findings are clearly documented.
7. Identify analytical or process efficiencies, contribute to improvement initiatives and adopt best practice techniques to strengthen insight quality across the Performance & Insight function.
Key Contacts & Relationships:
Internal:
• Portfolio Performance Director
• Performance Business Partners
• Senior Insight Partner
• Operational Directors/Heads Of/Service Managers
• Finance
• Commercial & Change
• Planning
• Business Intelligence
External:
• Commissioners or Strategic Clients (as required)
• Subcontracts/Partner organisation (if appropriate)
• Auditors and Review Bodies
Qualifications & Experience
Essential
• Background in Insight/Analysis/Performance, contract delivery or service operations.
• Ability to interpret operational data to identify root causes, risks and opportunities.
• Experience scenario modelling and impact analysis.
• Strong stakeholder management skills.
• Strong demonstrable Excel and/or PowerBI analysis skills
Desirable
• Experience in outsourced or regulated contract environments.
• Understanding of public sector KPIs or commissioner expectations.
• Experience in Operational performance
• Familiarity with statistical analysis techniques.
Competencies Required
Maximus Competencies
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
Individual Competencies
• Performance Mindset.
• Analytical Thinking.
• Stakeholder influence.
• Risk Awareness.
• Communication & Challenge.
• Accountability.
Travel Requirements - UK Wide as required
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
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