In-Form Senior Consultant
Employer: Homeless Link
Location: Location Flexible - to be agreed - 100% remote working possible
Working hours: Full Time
Salary: £56,145 to £60,423
Closing date: 10.00am on Thursday 14th May 2026
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Title: In-Form Senior Consultant
Contract type: Permanent
Location: Location Flexible, to be agreed
Starting Salary: £60,423 pa – Hybrid(2 days per week in London Head Office)
£56,145.00 pa – Remote
Closing Date: 10.00 am on Thursday 14th May 2026
Interview Date: To be confirmed
Introduction
Thank you for your interest in this post.
In-Form is the UK’s leading client relationship and service management
solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently we have over 300 customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.
The In-Form Team currently has around 45 members of staff across our core business areas of Business Development, Product, Support, Delivery and Real Systems our Salesforce Consultancy Team. We are now seeking an additional Senior Consultant to focus on consultancy work for existing In-Form customers and other organisations. The successful candidate will be a Salesforce Certified Administrator and a Salesforce Certified Consultant in Salesforce Clouds, They will have strong business and system analysis skills, at least 3 years’ experience of administering and designing Salesforce CRM systems, substantial project management experience and excellent written and verbal communication skills. This pack will give you some more information about Homeless Link and the role. Please feel free to contact us if anything is not clear or you have further questions.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
Thank you for your interest, and I look forward to receiving your application.
Role Description
JOB PURPOSE
• In-Form is Homeless Link’s client recording system and is an application built on the Salesforce platform.
• The Senior Consultant will focus on consultancy work for the existing In Form customer base and other charities.
• Real Systems is Homeless Link’s Salesforce Consultancy team providing Salesforce consultancy services to a number of other charities and local authorities.
• The Senior Consultant will deliver Salesforce Consultancy including the various Salesforce Clouds e.g. Experience Cloud and Salesforce integrations with other software to the customer base & support internal projects.
• The Senior Consultant will work closely with all members of the In-Form & Real Systems teams and at times will also work with other departments across the charity.
• The Senior Consultant will focus on providing high quality Salesforce consultancy projects to In-Form customers, Real Systems projects and internal Salesforce projects.
ACCOUNTABILITY
The Senior Consultant will report to the Head of In-Form Consultancy.
LOCATION
We are flexible about the location of this post. Travel may be required across the UK and occasionally overseas for customer facing roles, including attendance at Homeless Link’s offices in central London.
MAIN RESPONSIBILITIES
• To scope projects and assist with other pre-sales activities, including demonstrations to potential customers and producing quotes and estimates
• To work with customers to gather requirements, analyse business processes and facilitate customer workshops and planning meetings
• To plan, manage and deliver system projects
• To produce system documentation, including specification documents for developers
• To provide technical support and assistance to users, ensuring that Homeless Link’s service agreement support targets are achieved.
• To provide training; both to users and to internal team members.
• To keep up to date on new Salesforce releases and developments.
• To produce Salesforce release notes and briefings for the In-Form team and clients.
• To collate feedback from users to improve the In-Form product.
• To complete research regarding new functionality, specifications and/or upgrades of the In-Form product.
• To manage and support other projects as required.
• To take part in team meetings, advisory groups, user group meetings, Homeless Link staff days and other internal and external meetings as required.
MANAGEMENT
• To support, develop and potentially line manage Consultants and Associates, in line with organisational policies and procedures.
• To ensure that technical staff operate at a level of competence specified to their post.
• To coach, support and develop staff to enhance their level of competence and take effective steps to deal with underperformance.
• To work with other managers to achieve Homeless Link’s objectives and to ensure that the work of In-Form supports, and is co-ordinated with, other teams across Homeless Link
GENERAL
• Roles and objectives in Homeless Link may change. All members of staff are expected to be prepared to work flexibly in response to changing business needs.
• All members of staff are expected to undertake any other responsibilities or tasks that are consistent with their role and/or reasonably required by the Chief Executive.
• All members of staff are required to operate in accordance with Homeless
Link’s values, policies, and procedures.
This is a description of the job as it is presently constituted. It is the practice of Homeless
Link to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are required to reflect business needs. This will be conducted in consultation with you. It is the organisation’s aim to reach agreement on changes, but if agreement is not possible, the organisation reserves the right to insist on changes to your job description, after consultation with you.
Person specification
QUALIFICATIONS AND SPECIALIST KNOWLEDGE FOR THE ROLE
Essential
• In-depth knowledge of Salesforce system administration and product
range
• Strong business and system analysis skill set
• High level skills and experience in the delivery of IT systems, including:
Writing requirements and specification documents
Commissioning and working with developers
Managing user acceptance testing
Managing issue logs
• Salesforce Certified Administrator
• Salesforce Certified Consultant in Salesforce Clouds
e.g.Experience, Service Integration etc
Desirable
• Website design and development
• Delivery of training in IT systems for non-technical staff
• Writing training courses and manuals
• Knowledge of the In-Form application
• Project Management qualification
EXPERIENCE AND TRACK RECORD
Essential
• At least three years administering and designing Salesforce CRM systems
• Substantial project management experience, including working with senior managers
• Experience of business analysis in the voluntary or public sector including running workshops for staff at all levels to identify business requirements
• Skills, experience, and success in promoting, demonstrating and selling IT systems
• Excellent written and verbal communication skills, including the ability to articulate IT solutions to groups, present sales demonstrations, facilitate workshops, deliver training etc.
Desirable
• Work in the homelessness and housing sector
• Website design and development
• Providing support on computer systems to non-technical users
GENERAL REQUIREMENTS FOR ROLES AT HOMELESS LINK
Essential
• Willingness and ability to work outside normal office hours.
• Willingness and ability to operate in accordance with the values and policies of Homeless Link.
• Willingness and ability to work flexibly in response to changing organisational requirements.
• Commitment to bring into the work the views, needs and voices of people with direct experience of homelessness.
Desirable
• A sound understanding of the causes, consequences and solutions to homelessness based on direct experience.
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