Helpline Counsellor Nights EAP
Employer: Vita Health Group
Location: Home based/Remote, United Kingdom
Working hours: Full time - Two week rotation Week One Monday, Tuesday, Friday, Saturday and Sunday 20:00 to 06:30 - 9.5 hours plus one hour break. Week Two Wednesday and Thursday, 20:00 - 06:30 - 9.5 hours plus one hour break
Salary: Not listed
Closing date: 22 January, 2026
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At Vita Health Group our mission is “making people better”, and we are looking to recruit experienced counsellors to achieve that mission.
We have an exciting opportunity to join a growing team of qualified counsellors providing immediate counselling support to our helpline callers (not sessional counselling). Our counsellors work remotely from home, but never alone, and we can provide flexible working arrangements over a variety of shifts, clinical supervision, and training and CPD opportunities.
The induction is a full four weeks of training, Monday to Friday, 9am-5pm, and is delivered remotely. Assessment is ongoing throughout the training by quizzes and role plays and full attendance is compulsory. In the final week of training, you will need to pass six helpline calls in order to progress into your role as a helpline counsellor. Once you have completed and passed your training, you will spend two weeks on the helpline during the day, before starting your night shift pattern.
If you have the listening, empathy and communication skills we need in our counsellors, get in touch today to apply.
The Role:
As a Helpline Counsellor, you have a fantastic opportunity to make a tangible difference to people’s emotional health and wellbeing. As part of our EAP Helpline you will work as part of a team to provide in the moment counselling support, signposting and referrals into our interventions team for ongoing support if required.
Our EAP helpline operates 24/7, 365 days a year to ensure people receive emotional support when they need it most. Alongside working as part of a multi-disciplinary team you will be responsible for:
Answering calls from a varied client base from corporate, membership and healthcare helplines
Providing immediate in the moment advice and counselling support to callers
Signposting and connecting callers to appropriate services as necessary
Conducting structured mental health assessments to aid you in your clinical decision making
Using evidence-based practice to make pathway placement recommendations
Completing a range of clinical administrative tasks
Ensuring you deliver high quality services to our customers, in line with in line with your governing body's code of practice and ethical guidelines
You may also be asked to attend team meetings, clinical supervision outside of your normal working hours at a mutually convenient time, paid as overtime.
The candidate we are looking for:
Recognised Counselling Qualification – ideally Post Graduate Diploma in Counselling (Level 4 or above)
BACP (or equivalent - NCS Accredited Professional status is also accepted) Registered Membership is essential, preferably working towards accredited status (unfortunately Individual/Student Membership cannot be accepted)
1 year experience in providing emotional helpline support is desired
Previous experience of working overnight is desired
Self-motivated and confident in remote working to cover agreed shift patterns
Competent IT skills, experience of MS Office and MS Teams is essential.
Knowledge of using the Stepped Care Model and use of assessment tools PHQ9 and GAD7 desirable.
Next Steps
If successful after an initial screening call and interview, we will discuss and agree your shift pattern and contract.
We will provide you with all the IT equipment needed, and check in with you prior to your start date to ensure you have everything you need
You will receive a full 2 week induction, online and with others, which starts with a introduction from the service mangers and meeting some of your new colleagues
This will then be followed by 2 weeks of working days to cement your learning before moving on to your nights rotation
We will then support you with “on the job” training to help you practice and use your telephone and IT skills. We have a team of seniors there to support you every step of the way.
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.
This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:
Supportive team and management
Positive work environment
Wellbeing and mental health support
Trust and respect
Autonomy and flexibility
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