Helpline Advisor & Chat Advisor
Employer: Lucy Faithfull Foundation
Location: Home-based (UK only)
Working hours: Helpline Advisor - 12 hours per week, Chat Advisor - 10.5 hours per week
Salary: £13.35 per hour
Closing date: 5:00pm on 12th Jul 2026
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About You and the role
Discover how your skills and passions align with our mission in this exciting opportunity
Helpline Advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse. This can involve supporting them via phone, email and live chat through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively. There are a number of follow-on services offered by the organisation. The helpline is often the first point of access for these.
This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.
What you will get from us
Find out what is is like working for us
We offer a NEST pension, 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period), up to 5 days’ learning and development per year, flu jabs, eye tests, season ticket loans, charity discounts, an employee assistance programme and the option of Benenden medical cover. We are proud to partner with the Living Wage Foundation and be an accredited employer of choice.
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