Head of Tutoring Operations
Employer: Minerva Virtual Academy
Location: Remote (4 times a year required to attend a meeting in London)
Working Hours: Full-time (Monday, Tuesday, Wednesday, Thursday & Friday 9 am - 5.30 pm)
Salary: £45,000 per annum
-
Job Title: Head of Tutoring Operations
Location: Remote (4 times a year required to attend a meeting in London)
Line Manager: Executive Head of MVA Tutors
Team: MVA Tutors
Salary: £45,000
Working Hours: Full-time (Monday, Tuesday, Wednesday, Thursday & Friday 9 am - 5.30 pm)
Summary:
MVA Tutors is the premier private tuition branch of Minerva Virtual Academy (MVA), the UK’s fastest-growing online school. We provide world-class, bespoke academic support to students from Key Stage 1 to adult learners, delivering transformative results across the UK and internationally. As we scale our ambitious tutoring operations, our mission is to redefine the standard of supplemental education, providing personalised learning pathways that empower students to excel beyond the constraints of the traditional classroom.
Recognised for excellence and trusted by families globally, MVA Tutors is at the forefront of educational innovation, blending high-calibre teaching with cutting-edge accessibility. We are seeking a dedicated ‘Head of Tutoring Operations’ to serve as the operational lead for our tutoring division. This role is crucial in ensuring that all interactions with parents, students, tutors, and institutional partners are handled with the utmost professionalism, efficiency, and empathy. The ideal candidate will be a strategic problem-solver at heart, with a passion for delivering exceptional customer service and supporting the seamless growth of MVA’s tutoring provision
Work Environment:
MVA Tutors offers a dynamic, rewarding, and exciting work environment unlike other schools or educational environments. This role presents a remarkable opportunity for the right candidate to act as a ‘Head of Tutoring Operations’ and be part of a group passionate about leading change in the education sector
1. Role Purpose
The Head of Tutoring Operations is responsible for the operational excellence and educational integrity of MVA Tutors. This role bridges the gap between strategic business goals and day-to-day delivery, ensuring that every student, parent, and client receives a premium and reliable experience. The Head of Tutoring Operations is the 'operational second-in-command,' driving growth through efficient systems and world-class client relationship management.
2. Key Responsibilities: Operational Leadership & Efficiency
System & Process Ownership: Take the lead in managing day-to-day operational systems (CRM and bespoke internal platforms), ensuring they function efficiently to support business management and growth.
Commitment to Safeguarding: Willingness to train and qualify as the Deputy Designated Safeguarding Lead (DDSL) for the organisation. Once qualified, you will act as the DDSL, ensuring all tutoring programs and placements adhere to the highest standards of student safety and regulatory compliance
Process Improvement: Identify, document, and implement Standard Operating Procedures (SOPs) across all departments to enhance overall efficiency, from lesson logging to tutor matching.
Financial Administration Support: Support the finance team by ensuring accurate and prompt information is provided. Help to liaise across the Education Support Team and finance to ensure efficiency and accuracy.
3. Client Management & Sales Execution
Sales Channel Management: Actively manage and monitor the performance of key sales channels (after-school tutoring, homeschooling, school support, Councils), ensuring enquiry response times and targets are met.
Enquiry & Discovery: Work with the Education Support Team to manage the main sales inbox and phone enquiries; conduct discovery calls and virtual video meetings to consult on unique client needs and convert leads.
Stakeholder Relationships: Develop and maintain long-lasting relationships with schools, local councils, and families of elite athletes, managing complex tuition programmes with a high level of care.
Conversion Optimisation: Work closely with the team to analyse the funnel, identify bottlenecks, and implement strategies to improve client conversion and retention rates.
Targets & KPIs: Work closely with the Executive Head of MVA Tutors to set and deliver on specific sales targets and KPIs
4. Team Management & Tutor Oversight
Education Support Leadership: Manage, mentor, and provide day-to-day leadership to the Education Support Team, including the Head of Tutors, ensuring they are trained, developed, and equipped to operate effectively.
Tutor Lifecycle Management: Oversee the sourcing, recruitment, and professional development of the tutor team. Ensure the matching process is precise and that tutor profiles exceed client expectations.
Operational Support: Serve as the primary point of escalation for tutors regarding system challenges, operational issues, or questions, fostering a supportive professional environment.
5. Required Qualifications & Experience
Experience (Management) - Proven experience in a senior operational or management role within the education, EdTech, or premium service sector.
Leadership - Demonstrated ability to manage, motivate, and develop cross-functional teams with a focus on accountability and high performance.
Core Skills - Exceptional organisational, problem-solving, and time management abilities. High attention to detail.
Communication - Excellent written and verbal communication skills; ability to manage complex relationships with internal and external stakeholders.
Technical Mastery - Must possess extensive knowledge of Google Workspace (Google Suite) and demonstrate high proficiency in navigating and managing complex CRM systems and other technical operational platforms, including the use of AI.
5. Core Priorities
Maintaining strong communication and deep relationships with all clients and tutors.
Ensuring the tutor-client matching process runs smoothly and accurately.
Providing a positive, consistent, and supportive experience that drives client loyalty.
Balancing the breadth of operational demands with a high-quality, reliable service delivery.
Benefits:
Competitive salary and benefits package.
Fully remote working
A dynamic and supportive work environment.
Opportunities for professional development and growth within the company.
Annual leave 24 days + 8 bank holidays
How to Apply:
If you are passionate about making a difference in the world of education and meet the above criteria, we would love to hear from you. Please submit your CV and a cover letter explaining why you are the perfect fit for this role. Whilest we appreciate the use of AI and ChatGPT, please make sure the cover letter is written by you to express your own passion for the position.
You will not be considered if you do not submit a cover letter with your application
MVA is an equal-opportunity employer and strongly encourages applications from people of all backgrounds. We are committed to creating a diverse and inclusive environment for all employees.
Safeguarding & Safer Recruitment Statement:
MVA is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). As part of our Safer Recruitment Policy, online searches will also be carried out as part of due diligence checks ahead of any interviews.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
About Minerva Virtual Academy
Minerva Virtual Academy is one of the UK’s first DfE‑accredited online schools for ages 11–18, offering a flexible British curriculum, live lessons, and 1:1 mentoring. A supportive, inclusive choice for families seeking personalised, modern education that fits their lives.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.
