Employer: Animal Friends
Location: United Kingdom - Remote
Working hours: 37.5 Hours per week
Salary: Up to £100K
Closing date: 19-11-2026
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Are you ready to shape the future of operational resilience at a company that values hard work, big ambitions and having fun along the way?
At Animal Friends, we're looking for a strategic and engaging Head of Operational Resilience. Sitting within a transversal function that spans our UK and EU entities, you won't just be ticking compliance boxes. You will be making a real impact safeguarding our business, protecting our customers and ensuring we can confidently navigate any disruption.
We champion a modern way of working. This is a fully remote UK role with a strong focus on work-life balance, giving you the flexibility to do your best work while living your best life. You’ll be joining a incredibly collaborative and supportive team environment, where your expertise will drive exciting and meaningful projects from day one.
What you’ll be doing:
Leading the strategy: Designing and driving our Operational Resilience, Business Continuity and Crisis Management frameworks.
Empowering people: Line managing and mentoring a close-knit team of under 5 dedicated professionals.
Navigating regulations: Acting as our resident expert on FCA, PRA, and DORA requirements, ensuring we stay ahead of the regulatory curve.
Managing risk & recovery: Overseeing Disaster Recovery, cyber recovery and third-party supplier resilience.
Influencing at the top: Sharing your insights, leading crisis exercises and presenting directly to Executive Committees and the Board.
What we’re looking for:
Significant leadership experience in Operational Resilience, BCM, Crisis Management or Disaster Recovery within a regulated environment.
A strong, working understanding of FCA, PRA and DORA requirements.
A natural communicator and influencer who is just as comfortable collaborating with third-party suppliers as they are presenting to the Board.
Someone who can design and facilitate engaging resilience tests and crisis exercises.
Bonus points if you have: Industry certifications (MBCI, CBCI, ISO 22301/27001) or experience across multiple European jurisdictions.
If you are a strategic thinker who wants to make a tangible difference in a positive, energising environment, we want to hear from you.Why choose Animal Friends
Animal Friends has been supporting UK pet owners for more than 25 years with our comprehensive and meaningful pet insurance. We are not only an award-winning business but one of the largest pet insurance providers in the UK.
We understand that our success is only possible because of how we work together, which is why our company values of being courageous, kind-hearted and passionate are the heart of what we do – and we simply wouldn’t be who we are today without our colleagues, who embody these values every day.
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Our recruitment process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
You will act as the crucial link between Animal Friends and our veterinary partners. Working closely with the Senior Veterinary Partnership Manager, you will bring a blend of commercial relationship management and marketing coordination to ensure our partnerships thrive.
What You’ll Do
Drive Relationships: Manage day-to-day interactions with veterinary partners and head office teams, acting as their primary trusted point of contact.
Shape Communications: Develop and coordinate creative, engaging partner communications, including newsletters, presentations and B2B/B2C marketing campaigns.
Ensure Excellence: Oversee financial promotions, compliance approvals and contractual commitments to ensure all activities meet regulatory standards.
Spot Opportunities: Analyse performance data and market trends to build reports, monitor success and uncover new commercial opportunities.
Collaborate: Work seamlessly with Marketing, Compliance, Finance, Data and Operations to deliver new initiatives and campaign rollouts.
Host & Engage: Organize and lead effective partner meetings and events from agenda to execution.
What You Bring
Strong account management experience with a proven track record of improving commercial performance through relationship building.
Experience working within personal lines insurance, financial services or another regulated environment.
A background in marketing coordination with the ability to turn creative ideas into effective B2B and B2C campaigns.
Exceptional communication and organisational skills with the ability to manage strict deadlines and multiple projects simultaneously.
A strong analytical mindset to interpret data and drive decision-making.
Bonus: Existing veterinary sector knowledge or in-practice experience is highly advantageous.
Why Animal Friends?
A collaborative and supportive team environment: We celebrate success together and back each other up every step of the way.
Modern way of working: We trust our people and provide the tools and flexibility needed to do your best work.
Exciting and meaningful projects: You will take the lead on initiatives that directly champion customer and pet welfare.
The ability to make a real impact: Your ideas and relationships will directly influence our commercial growth and industry reputation.
A strong focus on work-life balance: We work hard but we protect our downtime so you can stay energised and inspired.
If you are a positive, proactive professional who wants to shape the future of veterinary partnerships, we want to hear from you
Why choose Animal Friends
Animal Friends has been supporting UK pet owners for more than 25 years with our comprehensive and meaningful pet insurance. We are not only an award-winning business but one of the largest pet insurance providers in the UK.
We understand that our success is only possible because of how we work together, which is why our company values of being courageous, kind-hearted and passionate are the heart of what we do – and we simply wouldn’t be who we are today without our colleagues, who embody these values every day.
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Our recruitment process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
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