Energy Adviser
Employer: National Energy Action
Location: UK/homeworking/hybid
Salary: £29,064 to £34,267 (FTE) per annum (Levels 3-6, Points 12–22) (plus £3,300 London weighting if applicable). New appointments will usually begin at the starting point of the scale
Closing date: Monday 27 July 2026 at 12 noon
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About us
National Energy Action (NEA) is the national fuel poverty charity. We’ve worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyone can afford to live in a warm, healthy home.
Millions of households across the UK still face high energy bills, low incomes and poor energy efficiency We work with frontline practitioners, companies, regulators and governments, to support vulnerable clients, raise awareness and achieve enduring change. Our work tackles these challenges head‑on, delivering practical support, influencing policy and improving lives.
Our values guide how we work every day — we make things happen, we put people first and we lead the way. These values come to life through our behaviours, including pulling together, owning the outcome and supporting one another.
Our teams are friendly, knowledgeable and passionate about what we do. We offer a supportive, rewarding workplace where you can build a meaningful career while making a real difference every day.
The role
We are seeking a motivated and skilled Energy Adviser to deliver energy advice and support to households across the UK.
You will provide trusted one-to-one energy advice, help clients navigate complex energy issues, deliver group awareness sessions and support NEA’s wider community engagement work.
This is an exciting opportunity to:
Provide one-to-one energy casework support to low-income and vulnerable households
Deliver group energy advice sessions and community presentations
Support clients referred through NEA’s Energy Advice and Support services
Build strong relationships with referral partners and community organisations
Maintain accurate client records and contribute to project reporting
Support wider NEA programmes and organisational priorities
Your work will directly contribute to improving health, wellbeing and energy resilience for those most at risk.
What you will need to succeed
You will bring:
Experience of delivering energy advice via telephone, webchat or face-to-face
Knowledge of domestic energy efficiency
Understanding of the challenges facing deprived communities
Excellent communication skills and the ability to support vulnerable households
Strong organisational skills and accurate record keeping
Ability to work independently and manage competing priorities
Hybrid and home working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Due to the nature of this role, successful candidates will be subject to a Standard DBS check.
What we offer
£29,064 to £34,267 (FTE) per annum (Levels 3-6, Points 12–22) (plus £3,300 London weighting if applicable). New appointments will usually begin at the starting point of the scale
11.5% non-contributory pension
25 days annual leave plus 3 additional days in between Christmas and New Year when our offices close
All public holidays
Flexible working arrangements including hybrid working
Enhanced family-friendly policies
Employee Assistance Programme
Employee benefits platform
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